Warranty Manager- New Home Construction

Minto•Panama City, FL

3d•Onsite

About The Position

The Warranty Manager oversees warranty service for newly constructed homes in accordance with Minto’s MasterCare Program, which guides the customer experience and quality standards from home finalization onward. The role ensures warranty claims are addressed promptly, efficiently, within budget, and in compliance with company standards and applicable regulations. As the primary post-construction contact for homeowners, the Warranty Manager addresses concerns, coordinates repairs, and supports customer satisfaction. The position coordinates warranty requests, inspections, contractors, suppliers, materials, documentation, and payments; determines whether issues are warranty-covered or homeowner maintenance; and follows repairs through to completion and homeowner satisfaction. It also supports troubleshooting and quality improvement, provides homeowners with guidance on home systems and maintenance, and maintains knowledge of applicable building codes, warranty standards, company policies, contracts, scopes, and specifications. The role manages MasterCare activities and budgets and builds effective working relationships with homeowners, trade partners, and Minto staff. This is an on-site role at a Minto community.

Requirements

High school diploma required.
At least one year of experience in the construction industry, or a four-year university or college degree; construction-related fields are preferred.
OSHA 10-hour Safety Training Course for construction certification required.
Knowledge of and experience with high-volume residential construction processes and building codes.
Knowledge of OSHA and EPA residential building requirements.
Ability to read and understand construction documents, details, and specifications.
Proficiency with Microsoft Office 365 Word, Excel, Teams, and Outlook.
Strong communication and interpersonal skills, including listening, verbal, and written communication.
Organizational, problem-solving, and communication skills; ability to manage multiple priorities in a fast-paced environment.
Attention to detail, negotiation and conflict-resolution skills, adaptability, and initiative.
Results-driven approach, accountability, strategic planning, organization, problem-solving, and team-building abilities.
Ability to stand and walk around communities for prolonged periods.
Ability to communicate frequently by telephone and computer technologies, including email and video conferencing.
Manual dexterity and fine motor skills, including the ability to operate a computer, read a screen, and type on a keyboard.
Ability to lift 25 pounds.

Nice To Haves

Four-year university or college degree in a construction-related field.
Basic knowledge of the 2-10 Homebuyers Warranty program or an equivalent homebuilders warranty program.

Responsibilities

Respond to warranty service requests and coordinate and schedule work with homeowners, trade partners, and suppliers.
Document homeowner communications, claims, inspections, and resolutions in Minto’s warranty management system.
Conduct on-site inspections, assess warranty claims against Minto quality standards, and determine whether issues are warrantable or homeowner maintenance items.
Communicate request status, timelines, expectations, and weekly updates to homeowners with open requests.
Provide trade partners with written work orders and ensure they understand the scope before arriving at a homeowner’s home.
Attend scheduled contractor visits at homeowners’ homes as workload allows and obtain required paperwork and homeowner signatures after work is complete.
Confirm appointments with trade partners and customers at least one day in advance, and follow up to ensure repairs are completed on time and homeowners are satisfied.
Ensure materials are accurate in quantity and quality, address delivery discrepancies at delivery or within 48 hours, arrange proper storage, and ensure materials arrive before work begins.
Ensure contractors perform warranty work at no charge or at an agreed price before work begins.
Authorize payment only after verifying work quality, 100% completion, and homeowner satisfaction; resolve invoice and payment questions with appropriate parties.
Collaborate with construction teams, suppliers, and trade partners to troubleshoot issues, resolve them, and prevent recurrence.
Participate in troubleshooting post-close, in-warranty, and out-of-warranty issues, and provide technical feedback to Minto staff to support proactive corrections to construction methods.
Set homeowner expectations by referring to the homeowner manual and warranty guidelines, explain the customer satisfaction measurement process, and demonstrate home systems during post-close visits.
Maintain current knowledge of building codes, warranty standards, and company policies, and identify patterns in warranty requests to support quality improvement.
Represent the company professionally and provide excellent customer service.
Be available on call for potential emergency service calls after normal working hours and on weekends when requested by management.
Conduct homeowner orientations at pre- and post-closing stages.
Complete required paperwork, reports, and files within Minto’s formats and time frames, maintain homeowner files, and archive them after project close.
Coordinate warranty work with trade partners and maintain quality relationships with trade partners and Minto personnel.
Understand general conditions, contracts, scopes, and specifications for new community startups, and have basic knowledge of 2-10 Homebuyers Warranty or an equivalent homebuilders warranty program.
Understand water intrusion, mold, and mold remediation issues and procedures.
Manage MasterCare activities to deliver quality homes and warranty responsibilities on time and within budget; monitor budgets and comply with established goals and company and division policies.
Perform other duties within the scope, spirit, and purpose of the job as requested by management.