Warranty/Ins Administrator

Lithia & Driveway•San Angelo, TX

10d

About The Position

The Warranty/Ins Administrator prepares, reviews, and processes warranty repair orders and claims in compliance with manufacturer and approved aftermarket warranty policies and procedures. The role tracks claims through submission and final resolution, maintains accurate claim and parts records, and provides daily status updates to the Service Manager. The administrator also supports service cashier duties as needed, answers phones using Lithia phone protocol, and maintains an organized, clean work area. The position requires a high school graduate or equivalent and applicants to be at least 18 years old. The workplace is drug-free, and the employer provides equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

High school graduate or equivalent.
At least 18 years old.
Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Ability to solve basic math calculations.
Basic computer skills.

Responsibilities

Prepare warranty repair orders accurately and legibly in accordance with manufacturer policies and procedures.
Return improperly completed repair orders to the originator for correction or completion.
Enter applicable labor operation codes, failure codes, and other required administrative data on repair orders.
Book technicians for hours earned on operations performed; make appropriate up-flag and back-flag adjustments and inform technicians and department management.
Check repair orders against vehicle service histories to avoid duplicate claims and claims for shop comebacks.
Process warranty claims promptly as repair orders are closed.
Review and process returned, rejected, or adjusted warranty claims and track each claim through final resolution.
Contact warranty claims representatives for additional authorization or assistance when needed.
Maintain records of submitted, returned, rejected, and paid claims and their status.
Learn and administer manufacturer and approved aftermarket warranty company policies and procedures.
Maintain positive, productive relationships with manufacturer and approved aftermarket company representatives.
Report possible warranty-claim abuse or fraud to department management.
Monitor special warranty programs for possible abuse by service sales or technical staff.
Ensure customer deductibles are documented and collected at delivery.
Maintain records and control physical inventory of parts to be returned, inspected, or scrapped by the manufacturer.
Provide the Service Manager with daily claim-status reports and identify claims requiring special attention.
Work the hours designated by service management.
Report situations or conditions that jeopardize the dealership's or its employees' or customers' safety, welfare, or integrity.
Back up the service cashier as needed.
Answer phones promptly and courteously using Lithia phone protocol.
Maintain an organized and clean work area.