Specialties Warranty Coordinator

Heritage Carpet & Tile•Boynton Beach, FL

9d•Onsite

About The Position

The Warranty Coordinator is central to operations and is primarily responsible for scheduling and coordinating repair services with homeowners. The role serves as the primary point of contact for warranty-related issues, using service technicians and subcontractors to ensure timely, efficient repairs. The coordinator communicates with homeowners about appointments, manages warranty tickets through resolution, and builds strong relationships with builder clients and homeowners while maintaining high-quality customer service. This is an in-office position and is not remote.

Requirements

Meet legal work authorization requirements.
High school diploma or GED, or six months to three years of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Office Suite.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Multitasking and time-management skills, including the ability to prioritize tasks.
Customer service attitude.
Ability to work in a team environment.

Responsibilities

Schedule and coordinate repair services with homeowners using knowledge of company warranty policies and procedures.
Serve as the primary point of contact for homeowners regarding warranty-related issues, keeping them informed about the process and proposed solutions.
Manage warranty tickets, track their status, and ensure they are processed and resolved efficiently according to company procedures.
Use subcontractors effectively to optimize resources and complete repairs on time.
Maintain strong relationships with builder clients and homeowners through effective communication and customer service.
Address concerns promptly and work to resolve issues to the client's satisfaction.
Maintain regular and reliable attendance.