Specialties Warranty Coordinator

Heritage Carpet & Tile LLC•Boynton Beach, FL

10d•Onsite

About The Position

The Warranty Coordinator is an in-office role responsible for scheduling and coordinating repair services with homeowners and serving as the primary point of contact for warranty-related issues. The coordinator works with service technicians and subcontractors to arrange timely repairs, communicates appointment details and solutions to homeowners, and manages warranty tickets through resolution. The role also supports strong relationships with builder clients and homeowners by providing consistent, high-quality customer service.

Requirements

Legal authorization to work.
High school diploma or GED, or six months to three years of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Office Suite.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Multitasking and time-management skills, including the ability to prioritize tasks.
Customer service attitude.
Ability to work in a team environment.

Responsibilities

Schedule and coordinate repair services with homeowners using knowledge of company warranty policies and procedures.
Serve as the primary point of contact for homeowners regarding warranty-related issues and communicate the process and offered solutions clearly.
Track and manage warranty tickets, statuses, processing, and resolution according to company procedures.
Use subcontractors effectively to support efficient resource use and timely repair completion.
Maintain relationships with builder clients and homeowners through effective communication and customer service; address concerns and work toward satisfactory resolutions.
Maintain regular and reliable attendance.