Warranty Care Specialist

ABB • Florence, SC

9d • Onsite

About The Position

The Warranty Care Specialist supports accurate, end-to-end resolution of post-sale customer requests, warranty products, complaints, and disputes in a timely manner to promote customer satisfaction. The role works with Sales, Operations, managers, and other internal and external teams to coordinate claim handling and resolutions. It also analyzes claims-process trends to identify repetitive failures and support continuous improvement. The position is onsite and contributes to ABB’s ELSE division in North America.

Requirements

• Bachelor’s degree in Industrial Engineering, Electrical Engineering, or a similar field.
• 2–3 years of experience in Customer Service in Quality and Engineering areas.
• Experience with SAP.
• Knowledge of quality tools, including 8D; problem-solving mindset.
• ISO Auditor.
• Knowledge of 10 CFR Appendix B.
• Prior experience with switchgear and circuit breakers.
• Already authorized to work in the United States.

Responsibilities

• Resolve post-sale customer requests, complaints, and disputes in coordination with Sales, Operations, and other internal and external teams.
• Track disputes and work with the necessary functions to facilitate faster resolution.
• Work with the manager to provide appropriate solutions for customer claims and coordinate complete handling of complaints and disputes.
• Ensure containment actions, returns, credits, and debits are processed.
• Collect and archive documentation for requests, claims, and disputes within target timelines; record and close outcomes and actions in the systems within the role’s scope.
• Report and follow up on KPIs related to warranty costs and customer complaints.
• Analyze claims-process trends to identify repetitive failures and support continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level