Warranty Billing Admin

Tech-24 A Commercial Food Service Repair Company Inc • Decatur, IL

8h • Onsite

About The Position

As part of the ESI team and boarder Tech24 network, the Warranty Administrator provides financial and administrative duties to ensure accuracy and efficiency of operations. The Warranty Administrator processes and monitors warranty service, invoices, and collections. In addition, they secure revenue by managing accounts and building relationships with manufacturers and/or clients. This is a fast-paced position and would be suitable for an individual who has experience in customer service, billing, accounts receivable, account management and/or clerical work.

Requirements

• High school graduate/GED or the equivalent.
• Minimum 2 years’ billing experience.
• Excellent verbal and written communication skills.
• Customer service orientation and negotiation skills.
• Solid understanding of basic accounting principles, fair credit practices and collection regulations.
• Proven ability to calculate, post and manage accounting figures and financial records.
• Efficient data entry skills.
• Hands-on experience in operating spreadsheets and accounting software.
• Proficient in Microsoft Excel.
• Ability to work in a team-oriented environment.
• Observe all company procedures and safety rules.

Nice To Haves

• Experience with Microsoft Dynamics Great Plains software is preferred.

Responsibilities

• Process and negotiate new service requests with manufacturers.
• Manage in-progress service requests by communicating clearly with internal partners and clients and/or manufacturers for service completion following appropriate guidelines.
• Process a high volume of invoices for payment per customer contracts and manufacturer guidelines.
• Process incoming payments in compliance with established financial policies and procedures.
• Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.
• Audit service tickets from field technicians and prepare invoices for customer.
• Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verify discrepancies and resolve clients’ billing issues.
• Generate reports detailing accounts receivable status and work with appropriate manufacturer and/or client for resolution.
• Answer Customer Service phone calls and enter service and/or part orders as demand requires.
• Participate in special projects or assist other departments as needed.

Benefits

• Weekly Pay
• Generous paid time off
• paid holidays
• your birthday off
• Medical, dental, vision, and short-term disability coverage (benefits start 1stof the month following your start date)
• Long-term disability and basic life insurance at no cost to you
• 401(k) with company match and immediate vesting
• Employee Assistance (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees