Warranty and Service Invoice Coordinator
About The Position
Milton CAT is seeking a detail-oriented and organized Warranty and Service Invoice Coordinator to join its Service team. The coordinator is responsible for post-repair administrative functions that support timely and accurate customer invoicing. After receiving completed service work orders from Service Supervisors, the coordinator handles warranty processing, standard job segmentation, parts returns, technician service report validation, and invoice finalization. The role requires attention to detail, comfort using multiple systems, and close collaboration with colleagues. Starting pay is from $25.00 an hour, based on location and experience. Milton CAT is a privately held company and the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. It offers ongoing training and career development opportunities. Applicants must apply online; mailed, emailed, or hand-delivered resumes will not be considered. A background check and drug test are required as part of the pre-employment process. Milton CAT is an equal opportunity employer and a Drug-Free workplace.
Requirements
- High school diploma or GED equivalent.
- Proficiency using a computer and standard office software, including Word and Excel.
- Strong written and verbal communication skills.
- Attention to detail and high levels of accuracy.
- Problem-solving skills and basic math ability.
- Ability to perform duties with a sense of urgency and exceed customer expectations.
- Ability to work with minimal supervision.
- Excellent organizational skills.
- Ability to work in a dynamic, fast-paced service environment.
Nice To Haves
- College or trade school education is preferred.
Responsibilities
- Review service call segments to ensure all service data is complete and accurate.
- Examine segments for warranty or goodwill overrides.
- Verify proper parts usage or return according to job descriptions.
- Finalize and issue invoices promptly and accurately.
- Monitor service call status and ensure calls progress to closure and billing.
- Manage warranty claims through their lifecycle, ensuring proper invoicing and reimbursement.
Benefits
- Paid time off and 8 company-paid holidays
- Medical insurance options for employees and their families
- Dental insurance options for employees and their families
- Vision insurance options for employees and their families
- Disability insurance
- Life insurance
- Competitive retirement plan
- Tuition reimbursement for full-time employees with at least one year of service
- Safety and wellness program
- Employee referral program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
