Warranty Coordinator

Great Outdoor Cottages•Georgetown, DE

21h

About The Position

The Operations/Service/Warranty Coordinator manages and coordinates day-to-day service and warranty activities while providing administrative and operational support. The role is a primary point of contact for incoming warranty requests, researches and coordinates solutions, assigns service work, monitors repair costs, and ensures timely follow-through on outstanding issues. The coordinator supports production quality improvement by identifying recurring service and warranty issues and communicating recommendations to production leadership. Additional duties include maintaining operational systems and pricing information, verifying required documentation in CompanyCam, assisting with routine Vendor Managed Inventory (VMI) purchase orders, and completing general administrative work.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office applications, particularly Outlook, Excel, and Word.
Ability to learn and maintain company systems, including CompanyCam and applicable operational and purchasing platforms.
Strong organizational skills and attention to detail.
Strong written and verbal communication skills, including the ability to communicate professionally with homeowners and contractors.
Ability to prioritize multiple requests, manage competing deadlines, and follow issues through to resolution.

Nice To Haves

Experience in service coordination, warranty administration, customer service, operations, construction, manufactured housing, or a related field.
Experience coordinating contractors, repair technicians, or field service activities.

Responsibilities

Respond to incoming warranty calls and emails with timely, professional communication and follow-up.
Research, evaluate, and troubleshoot warranty issues to identify causes and appropriate next steps.
Track warranty requests from receipt through resolution, documenting status, assigned personnel, costs, and follow-up actions.
Coordinate service appointments, repairs, parts, and other resources needed to complete assigned work.
Maintain service repair records, including photographs, invoices, work performed, parts used, communications, and completion details.
Monitor outstanding service requests and follow up to ensure repairs and service commitments are completed in a timely manner.
Identify recurring or avoidable expenses and recommend ways to reduce service costs, repeat visits, and unnecessary repairs.
Identify recurring service and warranty issues and communicate recommendations to production leadership.
Enter routine VMI purchase orders as assigned and verify that purchase order information is complete and accurate.
Maintain purchase order records and supporting documentation.
Perform filing, scanning, data entry, document preparation, and electronic recordkeeping.
Maintain spreadsheets, reports, logs, and other administrative records as assigned.
Assist with preparing operational documents, forms, and correspondence.
Communicate professionally with homeowners, dealers, vendors, contractors, employees, and other business contacts.
Maintain confidentiality of customer, vendor, employee, and company information.