Warranty and Rebate Associate

Johnstone Supply LLC•Cranford, NJ

1d•Onsite

About The Position

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Requirements

Requires a High School Diploma/GED
1-2 years of relevant experience
Experience in a warehouse and/or distribution facility preferably in the HVAC or related field

Nice To Haves

Knowledge of OSHA and safety regulations and procedures preferred.

Responsibilities

Communicates with manufacturers, suppliers, branch managers, and internal teams to address return-related issues and coordinate the return of non-stock, overstock, discontinued, and warranty-related products. Determines other appropriate action plans as needed
Reviews and monitors queues in Eclipse daily to adhere to vendor and Johnstone policies to ensure proper credit/warranties are issued.
Expedites incoming warranty returns and coordinates with the branch to ensure warranty items are thoroughly inspected and entered into the system within terms agreed with the vendor within 3 days of receipt.
Ensure full compliance with all manufacturer warranty systems and minimize the risk of warranty audit failure by adhering to established guidelines and procedures.
Maintains detailed records of all warranty claims, returns, discrepancies, and related communications to ensure transparency and accountability.
Processes credits: and manages proper disposal or repair of items when needed.
Processes all discrepancies for freight claims, returns from corporate orders, or vendors
Train and educate employees on relevant processes.
Generate reports and perform analysis pertaining to return related items.
Assists the sales and operations departments when needed.
Utilizes the available cross references and websites for selling/matching products.
Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge.

Benefits

Competitive wage
Medical coverage
Dental coverage
Vision coverage
Options for supplemental care
Competitive Paid Time Off (PTO)
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance
Employer paid short-term disability
Voluntary long-term disability
Voluntary accident insurance
Voluntary critical illness insurance
Voluntary hospital indemnity insurance
24/7 Access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution
Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you, and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program