Warranty Tech and Administrator

Newmar Power LLC • Elkhart, IN

9h

About The Position

As our Warranty Administrator, you will serve as the primary point of contact for customers and service partners regarding warranty claims. You will deliver a high level of service while ensuring accuracy and efficiency, review warranty eligibility, process claims, and coordinate resolutions. The role requires maintaining clear documentation throughout the warranty process, managing multiple priorities with professionalism and attention to detail, and taking ownership of the warranty function to proactively resolve issues. You will also identify improvement opportunities that enhance customer experience and operational performance.

Requirements

• High school diploma or equivalent required
• Experience in warranty administration, customer service, or a related field
• Strong organizational skills with attention to detail and accuracy
• Proficiency using computer systems and software for data entry and record management
• Excellent written and verbal communication skills

Nice To Haves

• Technical background or certification in electronics, mechanical systems, or product repair
• Experience with warranty management software or ERP systems
• Ability to interpret manufacturer warranty policies
• Experience in manufacturing, automotive, or electronics environments
• Customer service experience focused on problem resolution

Responsibilities

• Serve as the primary contact for warranty-related inquiries via phone and email
• Review and verify warranty eligibility per company policies
• Process warranty claims accurately in internal systems and customer portals
• Coordinate with Technical Support, Finance, Sales, and Operations
• Issue debit and credit memos for approved warranty claims
• Maintain complete and accurate documentation for audit readiness
• Monitor open claims and follow up to ensure timely closure
• Communicate claim status and next steps clearly
• Escalate complex or urgent issues as needed
• Identify recurring issues and process improvement opportunities
• Support a collaborative and positive team environment

Benefits

• medical
• dental
• vision
• 401(k) with company match
• PTO
• training, development, and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED