Warranty and After Sales Administrator

Alta Equipment Group•Avon, OH

31d•Onsite

About The Position

Ecoverse, Alta’s Distribution Equipment Group is seeking a full-time Warranty & After-Sales Administrator for our Avon, OH branch. This position will ensure the after-sales process is completed in an efficient and accurate manner. The goals are to assist the after-sales team throughout the workday and take care of our customer and technician needs.

Requirements

Previous billing and customer service experience is highly preferred.
Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.
Possess excellent verbal and written communication skills.
Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
Intermediate Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Basic Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Basic Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Previous ERP experience is a plus.

Responsibilities

Provide support to the leadership team
Obtain purchase order (PO) number from the customer if the customer's protocol is to give out PO's.
Input all warranty claims into the business system and file with OEMs. Ensure proper and completed documentation.
Issue credits or denials to customers per the warranty policies.
Input technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in process.
Prepare all work orders for field and shop technicians.
Have all work orders closed when job is completed.
Responsible for all time entries and payroll for the shop and field technicians.
Periodically will call customers to provide updates or obtain additional information from them.
Follow up with other inter-company departments on open issues.
Incorporate Alta's Guiding Principles into daily activities.
Performs other duties as assigned.
Consistent, regular, and reliable attendance including being ready for work at the designated start time.