Warranty Administrator

CITY ENTERPRISES LLC • Nashville, TN

2d • Onsite

About The Position

A Warranty Administrator manages the full lifecycle of product warranty claims, acting as the liaison between customers, service departments, and manufacturers to process claims, verify coverage, and handle documentation. They ensure accurate claim submission, track parts, and maintain compliance with manufacturer policies.

Requirements

• High school diploma or equivalent is required.
• 2+ years of experience in a dealership, service department, or similar warranty-related role.
• Proficiency with basic computer programs, CRM software, and data entry.
• Strong communication (verbal and written), attention to detail, organization, and problem-solving skills.
• Familiarity with automotive parts/services (for automotive roles) and basic accounting/mathematical skills.
• Valid Drivers license

Nice To Haves

• ASE certification is sometimes preferred or required in automotive sectors.

Responsibilities

• Accurately review, process, and submit warranty claims to manufacturers in compliance with guidelines.
• Maintain detailed records of all warranty work, including parts, labor, and claim status, tracking them to final resolution.
• Verify coverage for customers, explain terms and conditions, and work with service technicians to facilitate repairs.
• Order, track, and arrange for defective parts to be shipped back to manufacturers.
• Keep up-to-date on factory recalls, bulletins, and changing manufacturer policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED