Warranty Administrator

Gabrielli Truck Sales•Fairview, NJ

8h•$25 - $30•Onsite

About The Position

Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly. This role involves processing warranty claims, ensuring proper documentation, verifying criteria, and reconciling receivables. The administrator will also track warranty parts, arrange for shipping or disposal, maintain service records, and stay informed about factory recalls and bulletins. Additionally, the position may assist with cashier and telephone operator duties, as well as general clerical tasks as directed by management. A professional appearance and neat work area are expected.

Requirements

High School Diploma
Technical knowledge of trucks
Computer skills
English language proficiency
Basic math skills
Ability to box and ship warranty parts

Responsibilities

Processes warranty claims on a timely basis for each franchise or distributor.
Processes all warranty paperwork to ensure proper documentation.
Verifies criteria required by factory or distributor.
Reconciles all warranty receivables with payments through the appropriate accounting schedule.
Approves credits when received from factory.
Resubmits all rejected claims promptly or receives authorization to write them off.
Follows up on payment of outstanding claims.
Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
Files and maintains all service records as required by the warrantor.
Keeps informed of all factory recalls and bulletins.
Assists with the cashier and telephone operator duties as needed.
Assists with any clerical needs as directed by the fixed operations manager or the controller.
Maintains a professional appearance and a neat work area.
Performs other duties as assigned.