Warranty Administrator

Nautical Ventures West LLC • Holiday, FL

11h • Onsite

About The Position

The Warranty Administrator is a vital role within our organization, responsible for managing and overseeing warranty claims and processes for products or services. This position plays a crucial role in ensuring customer satisfaction and maintaining compliance with warranty agreements.

Requirements

• High school diploma or equivalent (associate's or bachelor's degree preferred).
• Previous experience in warranty administration, claims processing, or customer service.
• Knowledge of warranty terms, policies, and procedures.
• Attention to detail and strong organizational skills.
• Effective communication and interpersonal skills.
• Problem-solving abilities and the ability to handle customer inquiries and issues professionally.
• Basic computer skills, including proficiency with spreadsheet and database software.
• Time management skills and the ability to meet deadlines.
• Ethical and values-driven approach to warranty administration.
• Knowledge of the products or services covered by warranty (industry-specific knowledge is a plus).

Responsibilities

• Receive, review, and process warranty claims submitted by customers or dealers.
• Maintain accurate records of warranty claims, including documentation of customer information, product details, and claim status.
• Verify the eligibility of warranty claims by reviewing warranty agreements, service records, and product specifications.
• Communicate with customers, dealers, and service technicians to gather necessary information and provide updates on claim status.
• Determine whether warranty claims are approved or denied based on warranty terms and conditions.
• Coordinate the procurement of necessary replacement parts and labor to address approved warranty claims.
• Prepare and submit warranty claims for reimbursement to the manufacturer or warranty provider.
• Provide support and assistance to customers who have questions or issues related to warranty claims.
• Ensure that warranty repairs meet quality standards and are completed in a timely manner.
• Generate and maintain reports on warranty claim trends, approval rates, and customer feedback.
• Identify opportunities to streamline and improve the warranty claims process.
• Ensure compliance with warranty agreements, terms, and regulations.
• Provide training and guidance to dealers, service technicians, and staff on warranty procedures and policies.

Benefits

• Health, dental, vision, and life insurance
• Employee discount
• Paid time off
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED