Warranty Administrator

Susquehanna Automotive•Wrightsville, PA

9d•$40,000 - $55,000•Onsite

About The Position

We are seeking an experienced, detail-oriented Automotive Warranty Administrator to manage the end-to-end warranty claims process for our dealership service department. In this role, you will be responsible for reviewing repair orders, ensuring compliance with manufacturer guidelines, submitting claims on a timely basis, and reconciling warranty accounts. If you thrive in an organized environment, have a deep understanding of automotive repair operations, and excel at managing documentation, we want to hear from you.

Requirements

High school diploma or equivalent required.
Exceptional attention to detail with strong organizational and analytical skills.
Clear written and verbal communication skills to interact effectively with technicians, advisors, and corporate reps.

Nice To Haves

2+ years of experience as an Automotive Warranty Administrator or in a senior service writing/billing role within a franchised dealership is beneficial.
Proficiency with Dealership Management Systems (DMS) (e.g., CDK, Reynolds & Reynolds, Automate, Dealertrack) and manufacturer warranty portals is preferred
Basic comprehension of automotive mechanical terminology, labor times, and repair procedures is beneficial.

Responsibilities

Review and prepare all warranty repair orders for accuracy, proper documentation, and correct labor operation/failure codes prior to submission.
Ensure all claims comply strictly with factory, distributor, and extended warranty policies and guidelines.
Monitor claim statuses daily; review rejected or returned claims, make necessary corrections, and resubmit promptly for payment.
Reconcile warranty receivables schedules with factory payments, post credit memos, and work with the accounting team to resolve outstanding balances.
Coordinate with the parts department to tag, hold, and arrange shipment or disposal of warranty parts required by the manufacturer.
Act as the liaison between service advisors, technicians, service management, and manufacturer representatives to resolve documentation or claim discrepancies.
Stay up to date on all manufacturer factory recalls, technical service bulletins (TSBs), and policy updates.