Warranty Administrator

PACE Supply•Stockton, CA

3d•$20 - $25•Onsite

About The Position

Join Our Team as a Warranty Administrator – PACE Supply’s Water Heater Division! Are you ready to bring your skills to a fast-paced, customer-focused team? PACE Supply’s Water Heater Division in Stockton, CA, is looking for a detail-oriented and proactive Warranty Administrator to keep our operations running smoothly! In this role, you’ll be at the heart of our warranty process—handling and processing claims, engaging with customers to ensure top-notch service, and working directly with manufacturers to secure approvals. You’ll also track requests, resubmit denied claims, and coordinate warranty OT and full-service deliveries. If you thrive in a dynamic environment where your expertise makes a real impact, we want to hear from you! Join us and be part of a supportive team that values efficiency, accuracy, and exceptional service. Apply today!

Requirements

High school diploma or equivalent required
Minimum of 2 years of experience in a call center environment, preferably handling service or warranty-related inquiries
Strong attention to detail and accuracy
Experience managing high-volume multi-line phone interactions
Ability to handle a large volume of emails efficiently and professionally
Proficiency in basic computer programs and data entry
Excellent communication, interpersonal, and organizational skills
Strong follow-up skills with the ability to track and resolve customer inquiries effectively

Responsibilities

Engage with customers to thoroughly discuss the details of their warranty claims, set clear expectations, and provide updates throughout the process.
Accurately prepare and process all warranty documentation in compliance with manufacturer guidelines, ensuring all required information is complete and correct.
Submit warranty claims promptly and efficiently, utilizing best practices to minimize delays and expedite processing.
Proactively follow up with manufacturers to monitor the status of claims, addressing any issues that arise to ensure smooth processing.
Review any denied claims, make necessary adjustments, and resubmit them, persistently following up to secure payment for warranty work.
Maintain meticulous records of all ordered warranty parts, organize vendor paperwork, and ensure all documentation is easily accessible and up-to-date for auditing and reference purposes.