Warranty Administrator - Jim Pattison Lexus Northshore

The Jim Pattison Auto Group • North Vancouver, BC

1d • Onsite

About The Position

The Jim Pattison Auto Group is seeking a detail-oriented and organized Warranty Administrator to join our Service team at Jim Pattison Lexus Northshore. This is a critical back-end operational role responsible for processing warranty claims, maintaining accurate records, and supporting dealership profitability through precise and compliant administration. This position is best suited for someone who thrives in a structured environment, enjoys working with systems and data, and takes pride in accuracy. This is a full-time, permanent role of 40 hours per week, with regularly scheduled hours from Monday to Friday. The pay range is $20.00 to $23.00 per hour, depending on experience. This role reports to the Parts & Service Manager of the dealership.

Requirements

• Minimum 2+ years of dealership experience in a service or administrative role.
• CDK experience is a strong asset.
• Previous warranty administration or service advisor experience is strongly preferred.
• A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report.
• High school diploma or equivalent.
• Ability to work in an office-based role with extended periods of sitting.
• Ability to work in a fast-paced dealership environment with multiple priorities and deadlines.

Responsibilities

• Process and submit warranty claims in accordance with Lexus guidelines.
• Manage internal repair orders and sublet invoices.
• Maintain and reconcile daily adjustment logs for accounting.
• Monitor and process returns, transportation claims, and damage claims.
• Utilize systems such as CDK, DealerMine, Kimoby, and OEM portals.
• Support parts and service departments with administrative tasks and coordination.
• Assist with service appointments and inbound calls as needed.
• Conduct monthly inventory spot checks and track loaner vehicle mileage.
• Monitor technician hours and efficiency reporting.
• Support recall campaigns and administrative initiatives as required.

Benefits

• Competitive wages.
• Ongoing Lexus OEM training, including Warranty Fundamentals.
• Career growth opportunities within a large and well-established automotive group.
• Comprehensive benefits package, including health, dental, and insurance.
• Access to exclusive corporate discount programs.
• Recognition and rewards programs.
• A strong team atmosphere and a positive, supportive working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED