Parts Advisor - Jim Pattison Toyota Victoria

The Jim Pattison Auto Group•Victoria, BC

1d•Onsite

About The Position

The Jim Pattison Auto Group is seeking a personable, thoughtful, and tech-savvy Parts Advisor to be the welcoming face of the Parts Department at our Toyota Victoria dealership. As the primary point of contact for Parts customers, you’ll play a key role in creating a positive and enjoyable experience. You’ll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

Requirements

Previous experience in an automotive parts department or dealership environment is a strong asset
Knowledge of automotive parts and systems is highly preferred
Strong customer service skills with a professional, friendly, and helpful attitude
Excellent attention to detail and accuracy in handling orders and inventory
Strong organizational and time management skills with the ability to multitask in a fast-paced environment
Comfortable using computer systems, parts catalogues, and dealership management software
Reliable, punctual, and team-oriented with a strong work ethic
Strong communication skills and ability to work collaboratively with technicians and service staff
Frequent standing and walking throughout the parts department and dealership
Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs)
Reaching, bending, and shelving inventory items
Extended periods working at a computer and parts counter
Occasional use of equipment such as parts carts or pallet jacks
Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions
Successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

Responsibilities

Greet customers professionally and assist with all parts inquiries in person, over the phone, and via email
Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues
Provide quotes, availability, and delivery timelines for parts to both retail customers and internal service technicians
Process parts orders, invoices, returns, and special orders in accordance with dealership procedures
Receive, unpack, label, and stock incoming parts shipments while maintaining accurate inventory records
Pick and stage parts for the service department in a timely and organized manner
Maintain an organized, clean, and efficient parts department and storage area
Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow and timely repairs
Assist in monitoring and managing parts inventory levels and report discrepancies or shortages
Ensure all customer and company information is handled with confidentiality and professionalism
Contribute to a positive, team-oriented environment within the dealership
Perform other duties as assigned