Warranty Administrator - CDJR
Bob Moore Auto Group, LLC
•Onsite
About The Position
The primary responsibility of this position is to monitor, review and process warranty claims in accordance with Manufacturer and the Auto Group’s policies and procedures.
Requirements
- High School Diploma or GED equivalent
- Good interpersonal, time management and organizational skills
- Ability to identify and achieve targeted goals
- Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels
- Ability to work well with a range of individuals
- Ability to prioritize multiple jobs
- Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
- Ability to work independently and/or as part of a team
- Ability to effectively respond to inbound and outbound phone calls
- Strong attention to detail, professional demeanor, and a positive ‘can do’ attitude
- Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle
Responsibilities
- Maintain a working knowledge of warranty policies and procedures, including original warranty and extended warranty for all applicable manufacturers. Stay abreast of new manufacturer policies and procedures pertaining to warranty claims
- Submit all warranty claims to the manufacturer for reimbursement
- Submit necessary corrections to the accounting schedule for outstanding and paid warranty claims
- Provide signed back up for all entries
- Maintain an accurate record of all claims submitted, date submitted, responses, and payment history
- Review any outstanding or rejected claims and make necessary adjustment concerning rejected claims, resubmission of claims or adjustment to policy expense in order to maintain the warranty receivables within established guidelines
- Provide training to the service manager, advisors and cashiers about warranty coverage and procedures
- Handle all customer complaints regarding warranties and issue credit memorandums for returned merchandise as necessary
- Supervise service cashiers
- Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
- Enforce safety precautions specific to work area
- Other responsibilities as assigned; See Addendum A
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
