Warranty Administrator

Courtesy Chevrolet San Diego•San Diego, CA

6d•Onsite

About The Position

The Warranty Administrator is responsible for processing, submitting, and reconciling manufacturer warranty claims in a timely and accurate manner. This position serves as a liaison between the dealership and vehicle manufacturers to ensure compliance with warranty policies and procedures while maximizing warranty reimbursement and minimizing claim rejections.

Requirements

High school diploma or GED.
Strong administrative, organizational, and data entry skills.
Excellent attention to detail and accuracy.
Ability to manage multiple deadlines and prioritize workload effectively.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Strong communication and problem-solving skills.
Strong understanding of automotive repair orders and service operations.
Ability to interpret manufacturer warranty guidelines.
Excellent analytical and reconciliation skills.
Ability to work independently while maintaining strong collaboration with the service department.
High level of integrity and professionalism.
Prolonged periods of sitting and working at a computer.
Ability to occasionally lift up to 25 pounds.
Ability to communicate effectively in person, by phone, and electronically.

Nice To Haves

Previous automotive dealership experience.
Prior warranty administration experience.
Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar).
Knowledge of manufacturer warranty policies and procedures.
OEM certification or training is a plus.

Responsibilities

Review repair orders for completeness, accuracy, and warranty eligibility.
Prepare, submit, and process warranty claims according to manufacturer guidelines and deadlines.
Monitor, track, and follow up on open, pending, and rejected warranty claims.
Resolve claim discrepancies and seek corrections or additional documentation as needed.
Maintain accurate warranty records and supporting documentation.
Reconcile warranty receivables and ensure timely collection of manufacturer payments.
Research warranty coverage, policies, procedures, recalls, and service campaigns.
Work closely with service advisors, technicians, parts personnel, and management to ensure proper claim documentation.
Audit repair orders to verify labor operations, parts usage, coding, and technician comments meet manufacturer requirements.
Process warranty cancellations, adjustments, and chargebacks when necessary.
Assist with manufacturer warranty audits and provide requested documentation.
Maintain confidentiality of dealership, customer, and manufacturer information.
Perform additional administrative duties as assigned.