Warranty Administrator

GFL Environmental Inc.•Raleigh, NC

9d•Hybrid

About The Position

The Warranty Administrator is responsible for performing weekly corporate warranty processing and administrative tasks related to fleet equipment. This role follows established policies, procedures, and manufacturer guidelines to identify, submit, track, and document warranty claims accurately and within required timeframes. The position works closely with corporate support personnel, area fleet support personnel, vendors, and multiple business units to support timely warranty recovery and compliance.

Requirements

Proficiency in Google Workspace tools (Sheets, Docs, Etc)
Understanding of AI tools integration, uses, and limitations (Google Gemini)
Collaboration, problem-solving, communication.
Strong organizational skills and attention to detail.
Ability to work effectively with multiple business units.
Prefer a minimum of one (1) year of experience working with fleet parts, heavy-duty equipment, and/or diesel or CNG trucks.
Basic working knowledge of truck and body systems, including: Engine, aftertreatment, braking, suspension, cooling systems, electrical, diesel and CNG fuel systems, hydraulic, pneumatic, and related components.
Basic working knowledge of refuse body types and operational basics.
Valid work authorization in the country where the job is located is required.

Responsibilities

Perform daily review of maintenance records, work orders, and repair activity to identify potential warranty claims.
Prepare, submit, and track warranty claims in accordance with GFL policies and manufacturer requirements.
Maintain accurate and complete warranty documentation, including claim details, supporting materials, and correspondence.
Enter and update warranty information in the Company’s maintenance system (M5) and other required tracking tools.
Use multiple OEM and manufacturer warranty systems to process and monitor claim status.
Update and maintain tracking logs using Google Sheets to monitor deadlines, approvals, and resolutions.
Follow up with vendors, manufacturers, and internal teams to obtain required information and ensure timely claim completion.
Communicate claim status updates to appropriate stakeholders as needed.
Perform work in a fast-paced environment while meeting strict submission and follow-up deadlines.
Adhere to established processes, workflows, and standard operating procedures related to warranty administration.
Perform other related administrative duties as assigned within the scope of warranty.