ECH - Warranty Administrator

The Employee Experience Team • Niagara Falls, ON

5d • CA$50,000 - CA$60,000 • Onsite

About The Position

Empire Homes is seeking a Warranty Administrator to be the primary point of contact for homeowners post-closing. This role involves receiving and processing Tarion warranty forms and maintaining schedules for technicians and trades regarding warranty repairs. This is a replacement position located in the Niagara Region, Ontario.

Requirements

• 2+ years of customer service and/or administrative experience.
• Strong customer service skills and problem-solving skills.
• Good organizational and time management skills.
• Knowledge of the Tarion warranty process.

Nice To Haves

• Homebuilding industry experience considered an asset.

Responsibilities

• Receive, document, and communicate new home purchasers’ inquiries to appropriate trades and departmental associates to provide timely responses to new home customers.
• Coordinate follow up activities with customers, the construction team, and the service/warranty team for service warranty issues including rescheduling and scheduling trade partners.
• Engage managers for escalations and schedule touchpoints accordingly.
• Enter and complete work orders in NewStar programs.

Benefits

• Exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Employer-paid benefits.
• Employer-sponsored RRSP plans.
• Continuing education support and opportunities for learning & development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed