Warehouse Systems Support Associate
About The Position
The Warehouse Systems Support Associate is an operational subject matter expert who bridges warehouse operations and the project team during system rollouts. The role brings hands-on warehouse distribution experience to implementation, testing, training, go-live, and stabilization activities across multiple sites. The associate works independently in fast-paced operational environments, including refrigerated, freezer, and standard warehouse settings, and must be willing to travel up to 75% during the program. The position operates primarily on-site within active distribution centers and project headquarters during testing, training, go-live, and hypercare stabilization. It requires close coordination with cross-functional project teams and warehouse associates, as well as the ability to work independently in a high-pressure environment and across varied distribution center conditions.
Requirements
- At least 2 years of hands-on warehouse operations experience in a distribution center environment.
- Experience documenting processes, identifying operational exceptions, executing test scripts, and validating system functionality during UAT or EUT.
- Prior experience supporting a WMS implementation, upgrade, go-live, or warehouse startup, or serving as an operational Super User or SME.
- Familiarity with Warehouse Management Systems (WMS), RF scanning devices, voice-directed technology, or mobile warehouse applications.
- Basic training or exposure to supply chain process mapping, Standard Operating Procedure (SOP) documentation, and food safety or traceability standards such as FSMA 204.
- Coaching or instructional training to effectively train, guide, and support warehouse personnel during system rollouts.
- Working knowledge of end-to-end distribution center workflows, including receiving, putaway, inventory control, replenishment, picking, shipping, and transportation execution.
- Understanding of WMS implementation, upgrade, go-live, testing, and hypercare stabilization activities.
- Ability to document processes, identify operational exceptions, and support standardized procedure development.
- Proficiency in executing test scripts, validating system functionality, and documenting issues during UAT and EUT.
- Strong verbal and written communication skills to bridge warehouse operations and project teams.
- Strong problem-solving skills to identify process gaps and communicate operational issues.
- Ability to learn and use a WMS effectively and work independently in a fast-paced operational environment.
- Ability to work in refrigerated, freezer, and standard warehouse environments.
- Willingness and ability to travel up to 75% during the implementation program.
- Associate degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
Nice To Haves
- Background in food distribution operations, multi-site facilities, or specialized inventory requirements such as lot control, FEFO, and traceability.
- Knowledge of food distribution processes, lot control, FEFO, product traceability, catch weight, inventory management, and FSMA 204 traceability requirements.
Responsibilities
- Serve as the operational subject matter expert between distribution center operations and the WMS project team across receiving, putaway, inventory control, replenishment, picking, shipping, and transportation execution.
- Document current processes, identify exceptions and process gaps, and assist in developing standardized operating procedures.
- Execute test scripts, validate system functionality, and accurately document issues during User Acceptance Testing (UAT) and End User Testing (EUT).
- Train, coach, and support supervisors, super users, and warehouse associates to encourage adoption of new warehouse processes and system capabilities.
- Support implementation activities through training, testing, go-live, and hypercare stabilization while maintaining strong communication across operational teams.
- Travel to support multi-site operations and warehouse startups as needed during the implementation program.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
