Warehouse Systems Support Associate
About The Position
The Warehouse Systems Support Associate serves as an operational subject matter expert bridging warehouse operations and the project team during system rollouts. The role uses hands-on warehouse distribution experience to support implementation, testing, training, go-live, and stabilization activities across multiple sites. The associate works independently in fast-paced operational environments, including refrigerated, freezer, and standard warehouse settings, and must be willing to travel up to 75% during the program. The position operates primarily on-site within active distribution centers and project headquarters during testing, training, go-live, and hypercare stabilization. It requires coordination with cross-functional project teams and warehouse associates in a fast-paced, high-pressure environment.
Requirements
- At least 2 years of hands-on warehouse operations experience within a distribution center environment.
- Experience documenting processes, identifying operational exceptions, executing test scripts, and validating system functionality during UAT or EUT.
- Prior experience supporting a WMS implementation, upgrade, go-live, warehouse startup, or serving as an operational Super User or SME.
- Familiarity with Warehouse Management Systems (WMS), RF scanning devices, voice-directed technology, or mobile warehouse applications.
- Basic training or exposure to supply chain process mapping, Standard Operating Procedure (SOP) documentation, and food safety or traceability standards such as FSMA 204.
- Coaching or instructional training to train, guide, and support supervisors, super users, and warehouse associates during system rollouts.
- Associate degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
- Working knowledge of end-to-end distribution center workflows, including receiving, putaway, inventory control, replenishment, picking, shipping, and transportation execution.
- Understanding of WMS implementations, upgrades, go-lives, testing phases, and hypercare stabilization activities.
- Ability to document current processes, identify operational exceptions, and support development of standardized operating procedures.
- Proficiency in executing test scripts, validating system functionality, and documenting issues during UAT and EUT.
- Strong verbal and written communication skills to bridge warehouse operations and project teams.
- Strong problem-solving abilities to identify process gaps and communicate operational issues clearly.
- Ability to learn and effectively use a WMS and work independently in a fast-paced operational environment.
- Ability to work in refrigerated, freezer, and standard warehouse environments as required.
- Willingness and ability to travel up to 75% during the implementation program.
Nice To Haves
- Background in food distribution operations, multi-site facilities, or specialized inventory requirements such as lot control, FEFO, and traceability.
- Knowledge of food distribution operations, lot control, FEFO, product traceability, catch weight, inventory management, and FSMA 204 traceability requirements.
Responsibilities
- Serve as the operational subject matter expert between distribution center operations and the WMS project team, applying knowledge of receiving, putaway, inventory control, replenishment, picking, shipping, and transportation execution.
- Document current processes, identify exceptions and process gaps, and assist in developing standardized operating procedures.
- Execute test scripts, validate system functionality, and accurately document issues encountered during User Acceptance Testing (UAT) and End User Testing (EUT).
- Train, coach, and support supervisors, super users, and warehouse associates to encourage adoption of new warehouse processes and system capabilities.
- Support training, testing, go-live, and hypercare stabilization activities while maintaining communication across operational teams.
- Support multi-site operations and warehouse startups, including travel during the implementation program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
