Warehouse Systems Support Associate

Wismettac Asian Foods, Inc.•Carlstadt, NJ

1d•$33 - $39•Onsite

About The Position

The Warehouse Systems Support Associate is an operational subject matter expert who bridges warehouse operations and the project team during warehouse management system (WMS) rollouts. The role uses hands-on distribution center experience to support implementation, testing, training, go-live, and stabilization activities across multiple sites. The associate works independently in fast-paced operational environments, including refrigerated, freezer, and standard warehouse settings, and must be willing and able to travel up to 75% during the implementation program. The position operates primarily on-site within active distribution centers and project headquarters during testing, training, go-live, and hypercare stabilization. It requires close coordination with cross-functional project teams and warehouse associates. Pre-employment drug testing is required, and candidates must be authorized to work in the United States on a full-time basis for any employer.

Requirements

At least 2 years of hands-on warehouse operations experience in a distribution center environment.
Experience documenting processes, identifying operational exceptions, executing test scripts, and validating system functionality during UAT or EUT.
Familiarity with Warehouse Management Systems (WMS), RF scanning devices, voice-directed technology, or mobile warehouse applications.
Basic training or exposure to supply chain process mapping, Standard Operating Procedure (SOP) documentation, and food safety or traceability standards such as FSMA 204.
Coaching or instructional training experience to effectively train and support warehouse personnel during system rollouts.
Working knowledge of end-to-end distribution center workflows, including receiving, putaway, inventory control, replenishment, picking, shipping, and transportation execution.
Understanding of WMS implementations, upgrades, go-lives, testing phases, and hypercare stabilization activities.
Ability to document processes, identify exceptions, execute test scripts, validate system functionality, and communicate testing issues clearly.
Strong verbal and written communication, problem-solving, training, and coaching abilities.
Ability to learn and effectively use a WMS and work independently in a fast-paced operational environment.
Ability to work in standard warehouse, refrigerated, and freezer environments.
Willingness and ability to travel up to 75% during the implementation program.
Associate degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
Authorization to work in the United States on a full-time basis for any employer.
Must complete pre-employment drug testing.

Nice To Haves

Prior experience supporting a WMS implementation, upgrade, go-live, warehouse startup, or serving as an operational Super User or SME.
Background in food distribution operations, multi-site facilities, or specialized inventory requirements such as lot control, FEFO, and traceability.
Knowledge of catch weight, inventory management, and FSMA 204 traceability requirements.

Responsibilities

Serve as the operational subject matter expert between distribution center operations and the WMS project team, supporting receiving, putaway, inventory control, replenishment, picking, shipping, and transportation execution.
Document current processes, identify exceptions and process gaps, and assist in developing standardized operating procedures.
Execute test scripts, validate system functionality, and accurately document issues during User Acceptance Testing (UAT) and End User Testing (EUT).
Train, coach, and support supervisors, super users, and warehouse associates to promote adoption of new warehouse processes and system capabilities.
Support training, testing, go-live, and hypercare stabilization activities while maintaining strong communication across operational teams.
Travel to support multi-site operations and warehouse startups during the implementation program.