Warehouse Systems Support Associate

Wismettac Asian Foods, Inc.•Santa Fe Springs, CA

1d•$35 - $41•Onsite

About The Position

The Warehouse Systems Support Associate serves as an operational subject matter expert connecting warehouse operations and the WMS project team during system rollouts. The role uses hands-on distribution center experience to support implementation, testing, training, go-live, and hypercare stabilization across multiple sites. The associate works independently in fast-paced operational settings, including standard, refrigerated, and freezer warehouse environments, and must be willing and able to travel up to 75% during the implementation program. The position operates primarily on-site within active distribution centers and project headquarters during testing, training, go-live, and stabilization. It requires close coordination with cross-functional project teams and warehouse associates. Pre-employment drug testing is required, and candidates must be authorized to work in the United States on a full-time basis for any employer.

Requirements

At least 2 years of hands-on warehouse operations experience within a distribution center environment.
Experience documenting processes, identifying operational exceptions, executing test scripts, and validating system functionality during UAT or EUT.
Familiarity with Warehouse Management Systems (WMS), RF scanning devices, voice-directed technology, or mobile warehouse applications.
Ability to document current processes, identify operational exceptions, and support development of standard operating procedures.
Ability to execute test scripts, validate system functionality, and document issues during UAT and EUT.
Strong verbal and written communication skills.
Ability to train, coach, and support supervisors, super users, and warehouse associates during system rollouts.
Strong problem-solving abilities and ability to communicate operational issues clearly.
Ability to learn and use a WMS and work independently in a fast-paced operational environment.
Ability to work in refrigerated, freezer, and standard warehouse environments as required.
Willingness and ability to travel up to 75% during the implementation program.
Associate Degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
Must be authorized to work in the United States on a full-time basis for any employer.
Must complete pre-employment drug testing.

Nice To Haves

Prior experience supporting a WMS implementation, upgrade, go-live, warehouse startup, or serving as an operational Super User or SME.
Background in food distribution operations, multi-site facilities, or specialized inventory requirements such as lot control, FEFO, and traceability.
Knowledge of food distribution operations, lot control, FEFO, product traceability, catch weight, inventory management, and FSMA 204 traceability requirements.
Basic training or exposure to supply chain process mapping, SOP documentation, and food safety or traceability standards such as FSMA 204.
Coaching or instructional training.

Responsibilities

Serve as the operational subject matter expert between distribution center operations and the WMS project team.
Apply functional knowledge of receiving, putaway, inventory control, replenishment, picking, shipping, and transportation execution.
Document current processes, identify exceptions and process gaps, and assist in developing standardized operating procedures.
Execute test scripts, validate system functionality, and accurately document issues during User Acceptance Testing (UAT) and End User Testing (EUT).
Train, coach, and support supervisors, super users, and warehouse associates to encourage adoption of new warehouse processes and system capabilities.
Support training, testing, go-live, and hypercare stabilization while maintaining communication across operational teams.
Work independently in fast-paced warehouse environments and travel to support multi-site operations and warehouse startups.