Warehouse Supervisor - 1507

Fetch • Shawnee, KS

11d

About The Position

Fetch is seeking a Warehouse Supervisor to lead day-to-day operations at a site and serve as a frontline leader for drivers, associates, and 1099 contractors. This hourly leadership role keeps warehouse operations moving by allocating labor, directing workflow, reinforcing standards, and ensuring packages reach residents on time. The Supervisor works closely with the Warehouse Manager to execute the daily plan and hold the team accountable to Fetch standards. The role requires leading by example, working alongside the team when needed, communicating clearly, and supporting a strong resident experience.

The position follows a fixed weekly full-time schedule on either the front half or back half of the week; schedules may change based on operational needs. Holidays are included as required.

Fetch describes itself as a venture-backed company operating nationwide and providing package delivery, valet trash, Fetch Market, and Fetch Storage services for multifamily communities.

Requirements

• At least 1 year of experience in a warehouse, logistics, delivery, or operations environment.
• Comfort using technology platforms and mobile applications to manage workflow and track performance, and ability to learn the Fetch WMS quickly.
• Strong verbal and written communication skills and the ability to direct a team clearly and professionally.
• Ability to make sound operational decisions independently during a shift without direct manager oversight.
• Reliable and flexible when needed, with availability for a fixed front-half or back-half weekly schedule and holidays as required.
• Ability to lift 50+ pounds and remain on your feet for the duration of a shift.
• Valid driver's license and successful completion of Fetch's required motor vehicle record screening and criminal background check to operate a company vehicle.
• High school diploma or equivalent required; relevant experience may be considered in lieu of formal education.

Nice To Haves

• Prior supervisory or team lead experience.

Responsibilities

• Execute building opening and closing procedures, including warehouse and inbound yard walks to verify physical security.
• Oversee package receiving, sorting, staging, and dispatch to support smooth, on-time operations.
• Conduct daily vehicle inspections to ensure equipment, supplies, and tools are stocked and accounted for.
• Lead pre-shift and mid-shift meetings covering stretching, SLA performance, delivery behavior, and vehicle inspection accountability; communicate goals and assign duties.
• Allocate labor across operational areas according to volume, staffing availability, and daily priorities.
• Assess associate and driver performance and production rates, provide timely feedback, and escalate unresolved concerns to the Warehouse Manager.
• Coach associates and support their development; assist the Warehouse Manager with ride-along evaluations, documenting findings and contributing to structured feedback.
• Train associates on Fetch standard operating procedures and verify compliance throughout the operation.
• Coordinate with the Warehouse Manager on independent contractor onboarding, dispatching, engagement tracking, and block schedule management.
• Use the Fetch WMS and reporting tools to monitor workflow, track inventory accuracy, handle exception packages, report OTR, UTR, and same-day SLA performance, and complete shift reports and incident records accurately and on time.
• Manage community access control and key and fob chain of custody through sign-in, sign-out, and reconciliation; promptly report missing devices to the Warehouse Manager.
• Monitor and resolve customer experience tickets daily, escalating unresolved issues as needed.
• Promote safety and wellbeing by identifying and addressing hazards, ensuring injuries are promptly reported, and coaching safe work practices in accordance with Fetch policies, OSHA regulations, and security standards.
• Maintain a clean, organized, and properly equipped work environment, including site-specific equipment and cold storage areas.
• Act as an on-site contact for residents, vendors, and third-party agencies, using company procedures to de-escalate situations and resolve concerns.
• Identify and escalate major operational barriers, support continuous improvement, participate in cross-functional discussions, and provide coverage for the Warehouse Manager as needed.

Benefits

• Medical, dental, vision, and life insurance, including voluntary and ancillary plans for employees and their families.
• 401(k).
• Short-term and long-term disability coverage.
• Paid time off and sick time.
• Leadership development resources and a path for growth as Fetch scales.
• Annual compensation reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED