Warehouse Supervisor - 1507

Fetch • Shawnee, KS

10d

About The Position

Fetch is seeking a Warehouse Supervisor to lead day-to-day site operations and serve as a frontline leader for drivers, associates, and 1099 contractors. This hourly leadership role keeps warehouse operations moving by allocating labor, directing workflow, reinforcing standards, and helping ensure packages reach the correct residents on time. The Supervisor works closely with the Warehouse Manager to carry out the daily plan and hold the team accountable to Fetch standards. The role calls for a hands-on leader who communicates clearly, works alongside the team when needed, and is committed to a strong resident experience.

The position follows a fixed weekly full-time schedule on either the front half or back half of the week. Schedules may change based on operational needs, and holidays may be required. The Supervisor uses the Fetch WMS and operational reporting tools, and may serve as an on-site contact for residents, vendors, and third-party agencies. Compensation is $20.90 per hour.

Requirements

• At least 1 year of experience in a warehouse, logistics, delivery, or operations environment.
• Comfort using technology platforms and mobile applications to manage workflow and track performance, and ability to learn the Fetch WMS quickly.
• Strong verbal and written communication skills and ability to direct a team clearly and professionally.
• Ability to make sound operational decisions independently during a shift without direct manager oversight.
• Reliability and flexibility when needed, and availability for a fixed front-half or back-half weekly schedule, including holidays as required.
• Ability to lift more than 50 pounds and remain on your feet for the duration of a shift.
• Valid driver's license and successful completion of Fetch's required motor vehicle record screening and criminal background check for operating a company vehicle.
• High school diploma or equivalent; relevant experience in lieu of formal education may be considered.

Nice To Haves

• Prior supervisory or team lead experience.

Responsibilities

• Execute building opening and closing procedures, including warehouse and inbound-yard walks to verify physical security.
• Oversee package receiving, sorting, staging, and dispatch to support smooth, timely operations.
• Conduct daily vehicle inspections to verify equipment, supplies, and tools are stocked and accounted for.
• Lead pre-shift and mid-shift meetings covering stretching, SLA performance, delivery behavior, and vehicle inspection accountability; communicate daily goals and assign duties.
• Allocate labor across operational areas according to volume, staffing availability, and daily priorities.
• Assess associate and driver performance and production rates, provide timely feedback, and escalate unresolved concerns to the Warehouse Manager.
• Coach associates and support their development; assist the Warehouse Manager with ride-along evaluations and structured feedback.
• Train associates on Fetch standard operating procedures and verify ongoing compliance.
• Coordinate relationships with independent contractors alongside the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management.
• Use the Fetch WMS and operational reporting tools to monitor workflow, track inventory accuracy, handle exception packages, report OTR, UTR, and same-day SLA attainment, and complete shift reports and incident records accurately and on time.
• Manage access control at assigned communities, maintain key and fob chain of custody through sign-in/sign-out and reconciliation, and promptly report lost or missing devices.
• Monitor and resolve open customer experience tickets daily, escalating unresolved issues as needed.
• Model and reinforce safety and wellbeing by identifying and addressing hazards, ensuring injuries are promptly reported, and coaching safe work practices in line with Fetch policies, OSHA regulations, and security standards.
• Maintain a clean, organized, and properly equipped work environment, including site-specific equipment or cold storage areas.
• Act as an on-site point of contact for residents, vendors, and third-party agencies, using company procedures to de-escalate situations and resolve concerns appropriately.
• Identify and escalate major operational barriers, support continuous improvement, participate in cross-functional discussions, and provide Warehouse Manager coverage as needed.

Benefits

• Medical, dental, vision, and life insurance coverage, including voluntary and ancillary plans.
• 401(k).
• Short-term and long-term disability coverage.
• Paid time off and sick time.
• Leadership development resources and a clear path forward as Fetch scales.
• Annual compensation reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED