Warehouse Supervisor - 1488

Fetch•Charlotte, NC

14d

About The Position

Fetch is seeking a Warehouse Supervisor to lead day-to-day site operations and serve as a frontline leader for drivers, associates, and 1099 contractors. This hourly leadership role keeps warehouse operations moving by allocating labor, directing workflow, reinforcing standards, and ensuring packages reach residents on time. The Supervisor works closely with the Warehouse Manager to carry out the daily plan and hold the team accountable to Fetch standards, while leading by example and working alongside the team when needed. The position emphasizes clear communication, safety, team development, and an outstanding resident experience. The position follows a fixed weekly full-time schedule on either the front half or back half of the week. Schedules may change based on operational needs, and holiday work is required as needed.

Requirements

At least 1 year of experience in a warehouse, logistics, delivery, or operations environment.
Comfort using technology platforms and mobile applications to manage workflow and track performance, with the ability to learn the Fetch WMS quickly.
Strong verbal and written communication skills and the ability to direct a team clearly and professionally.
Ability to make sound operational decisions independently during a shift without direct manager oversight.
Reliable and flexible when needed, and available for a fixed front-half or back-half weekly schedule, including holidays as required.
Ability to lift 50 or more pounds and remain on your feet for the duration of a shift.
Valid driver's license and successful completion of Fetch's required motor vehicle record screening and criminal background check for operation of a company vehicle.
High school diploma or equivalent; relevant experience may be considered in lieu of formal education.

Nice To Haves

Prior supervisory or team lead experience.

Responsibilities

Execute building opening and closing procedures, including warehouse and inbound yard security walks.
Oversee package receiving, sorting, staging, and dispatch to support smooth, on-time operations.
Conduct daily vehicle inspections and verify equipment, supplies, and tools are stocked and accounted for.
Lead pre-shift and mid-shift meetings on stretching, SLA performance, delivery behavior, and vehicle inspection accountability; communicate goals and assign duties.
Allocate labor across operational areas based on volume, staffing, and daily priorities.
Assess associate and driver performance and production rates, provide timely feedback, and escalate unresolved concerns to the Warehouse Manager.
Coach associates and support their development; assist with ride-along evaluations, documentation, and structured feedback.
Train associates on Fetch standard operating procedures and verify compliance across operational areas.
Coordinate with the Warehouse Manager on independent contractor onboarding, dispatching, engagement tracking, and block schedule management.
Use the Fetch WMS and reporting tools to monitor workflow, track inventory accuracy, handle exception packages, report OTR, UTR, and same-day SLA metrics, and complete shift reports and incident records.
Manage community access control and key and fob chain of custody through sign-in, sign-out, and reconciliation; report lost or missing devices promptly.
Monitor and resolve open customer experience tickets, escalating unresolved issues as needed.
Promote safety and wellbeing, identify and address hazards, ensure workplace injuries are reported promptly, and coach safe work practices in accordance with Fetch policies, OSHA regulations, and security standards.
Maintain a clean, organized, and properly equipped work environment, including site-specific equipment and cold storage areas.
Serve as an on-site contact for residents, vendors, and third-party agencies; use company procedures to de-escalate situations and resolve concerns.
Identify and escalate operational barriers, support continuous improvement, participate in cross-functional discussions, and provide Warehouse Manager coverage as needed.