Warehouse Supervisor - 1488

Fetch • Charlotte, NC

12d

About The Position

Fetch is seeking a Warehouse Supervisor to lead day-to-day site operations and serve as a frontline leader for drivers, associates, and 1099 contractors. This hourly leadership role works closely with the Warehouse Manager to execute daily plans, allocate labor, direct workflow, reinforce standards, and ensure packages reach residents on time. The supervisor is expected to lead by example, work alongside the team when needed, communicate clearly, and support a strong resident experience.

The position follows a fixed weekly full-time schedule on either the front half or back half of the week. Schedules may change based on operational needs, and holiday work may be required. The role involves working on the warehouse floor, using Fetch’s warehouse management system and operational reporting tools, and interacting with residents, vendors, and third-party agencies.

Requirements

• At least 1 year of experience in a warehouse, logistics, delivery, or operations environment.
• Comfort using technology platforms and mobile applications to manage workflow and track performance; ability to learn Fetch WMS quickly.
• Strong verbal and written communication skills and the ability to direct a team clearly and professionally.
• Ability to make sound operational decisions independently during a shift without direct manager oversight.
• Reliable and flexible when needed, and available to work a fixed schedule on the front half or back half of the week, including holidays as required.
• Ability to lift 50+ pounds and remain on your feet for the duration of a shift.
• Valid driver’s license and successful completion of Fetch’s required motor vehicle record screening and criminal background check necessary to operate a company vehicle.
• High school diploma or equivalent required; relevant experience in lieu of formal education may be considered.

Nice To Haves

• Prior supervisory or team lead experience.

Responsibilities

• Execute building opening and closing procedures, including warehouse and inbound-yard walks to verify physical security.
• Oversee package receiving, sorting, staging, and dispatch to support smooth, on-time warehouse operations.
• Conduct daily vehicle inspections and verify equipment, supplies, and tools are stocked and accounted for.
• Lead pre-shift and mid-shift meetings covering stretching, SLA performance, delivery behavior, and vehicle inspection accountability; communicate goals and assign duties.
• Allocate labor across operational areas based on volume, staffing availability, and daily priorities.
• Assess associate and driver performance and production rates, provide timely feedback, escalate unresolved concerns to the Warehouse Manager, and support associate development through coaching.
• Assist the Warehouse Manager with ride-along evaluations, document findings, and contribute to structured feedback delivery.
• Train associates on Fetch standard operating procedures and verify ongoing SOP compliance.
• Coordinate relationships with independent contractors alongside the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management.
• Use Fetch WMS and reporting tools to monitor workflow and inventory accuracy, handle exception packages, report OTR, UTR, and same-day SLA metrics, and complete shift reports and incident records accurately and on time.
• Manage access control for assigned communities, maintain key and fob chain of custody through sign-in/sign-out and reconciliation, and promptly report lost or missing devices.
• Monitor and resolve customer experience tickets daily, escalating unresolved issues to the Warehouse Manager or support teams as needed.
• Model and reinforce safety and wellbeing, identify and address hazards, ensure workplace injuries are promptly reported, and coach safe work practices in accordance with Fetch policies, OSHA regulations, and security standards.
• Maintain a clean, organized, and properly equipped work environment, including site-specific equipment or cold storage areas.
• Serve as an on-site contact for residents, vendors, and third-party agencies; use company SOPs to de-escalate situations and resolve concerns appropriately.
• Identify and escalate major operational barriers, support continuous improvement, participate in cross-functional operational discussions, and provide Warehouse Manager coverage as needed.

Benefits

• Medical, dental, vision, and life insurance coverage, including voluntary and ancillary plans.
• 401(k).
• Short-term and long-term disability coverage.
• Paid time off and sick time.
• Leadership development resources and a clear path forward as Fetch scales.
• Annual compensation reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED