Warehouse Supervisor - 1503

Fetch • Austin, TX

12d

About The Position

Fetch is seeking a Warehouse Supervisor to lead day-to-day operations at a site and serve as a frontline leader for drivers, associates, and 1099 contractors. This hourly leadership role keeps warehouse operations moving by allocating labor, directing workflow, reinforcing standards, and ensuring packages reach residents accurately and on time. The supervisor works closely with the Warehouse Manager to execute daily plans and hold the team accountable to Fetch standards.

The role calls for a hands-on leader who communicates clearly, leads by example, and works alongside the team when needed. The position follows a fixed weekly full-time schedule on either the front half or back half of the week; schedules may change according to operational needs. Holiday work is required as needed.

Requirements

• At least 1 year of experience in a warehouse, logistics, delivery, or operations environment.
• Ability to use technology platforms and mobile applications to manage workflow and track performance, and to learn Fetch WMS quickly.
• Strong verbal and written communication skills and the ability to direct a team clearly and professionally.
• Ability to make sound operational decisions independently during a shift without direct manager oversight.
• Reliability and flexibility as needed, and availability for a fixed front-half or back-half weekly schedule, including holidays as required.
• Ability to lift more than 50 pounds and remain on your feet for the duration of a shift.
• Valid driver's license and successful completion of required motor vehicle record screening and criminal background check to operate a company vehicle.
• High school diploma or equivalent; relevant experience in lieu of formal education may be considered.

Nice To Haves

• Prior supervisory or team lead experience.

Responsibilities

• Perform building opening and closing procedures, including warehouse and inbound yard walks to verify physical security.
• Oversee package receiving, sorting, staging, and dispatch to support smooth, on-time operations.
• Conduct daily vehicle inspections to verify equipment, supplies, and tools are stocked and accounted for.
• Lead pre-shift and mid-shift meetings covering stretching, SLA performance, delivery behavior, vehicle inspection accountability, and daily goals.
• Assign duties and allocate labor across operational areas based on volume, staffing, and priorities.
• Assess associate and driver performance and production rates, provide timely feedback, and escalate unresolved concerns to the Warehouse Manager.
• Coach associates and support their ongoing development through skill-building conversations.
• Assist the Warehouse Manager with ride-along evaluations, documenting findings and contributing to structured feedback.
• Train associates on Fetch standard operating procedures and verify ongoing compliance.
• Coordinate relationships with independent contractors in partnership with the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management.
• Use Fetch WMS and reporting tools to monitor workflow and inventory accuracy, address exception packages, report OTR, UTR, and same-day SLA performance, and complete shift reports and incident records.
• Manage access control for assigned communities, maintain key and fob chain-of-custody records, reconcile devices, and promptly report missing access devices.
• Monitor and resolve customer experience tickets daily, escalating unresolved issues to the Warehouse Manager or support teams.
• Promote safety and wellbeing by identifying and addressing hazards, ensuring workplace injuries are reported, and coaching team members on safe practices in accordance with Fetch policies, OSHA regulations, and security standards.
• Maintain a clean, organized, and properly equipped work environment, including site-specific equipment or cold storage areas.
• Serve as an on-site contact for residents, vendors, and third-party agencies, using company procedures to de-escalate situations and resolve concerns.
• Identify and escalate major operational barriers, support continuous improvement, participate in cross-functional discussions, and provide Warehouse Manager coverage as needed.

Benefits

• Competitive compensation.
• Annual compensation reviews.
• Medical, dental, vision, and life insurance, including voluntary and ancillary plans for employees and their families.
• 401(k).
• Short-term and long-term disability coverage.
• Paid time off and sick time.
• Leadership development resources and a clear path for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED