Warehouse Supervisor - 1503

Fetch • Austin, TX

1d • Onsite

About The Position

Fetch is seeking a Warehouse Supervisor to lead day-to-day site operations and serve as a frontline leader for drivers, associates, and 1099 contractors. This hourly role works closely with the Warehouse Manager to carry out the daily operating plan, allocate labor, direct workflow, reinforce standards, and help ensure packages reach residents on time. The supervisor leads by example and may work alongside the team as operational needs require, while supporting an outstanding resident experience.

The role operates on a fixed weekly full-time schedule on either the front half or back half of the week. Schedules may change based on operational needs. Holiday work is required as needed.

Requirements

• At least 1 year of experience in a warehouse, logistics, delivery, or operations environment.
• Comfort using technology platforms and mobile applications to manage workflow and track performance, and ability to learn Fetch WMS quickly.
• Strong verbal and written communication skills and ability to direct a team clearly and professionally.
• Ability to make sound operational decisions independently during a shift without direct manager oversight.
• Reliability and flexibility when needed, and availability for a fixed front-half or back-half weekly schedule, including holidays as required.
• Ability to lift 50+ pounds and remain on one's feet for the duration of a shift.
• Valid driver's license and successful completion of Fetch's required motor vehicle record screening and criminal background check necessary to operate a company vehicle.
• High school diploma or equivalent; relevant experience in lieu of formal education may be considered.

Nice To Haves

• Prior supervisory or team lead experience.

Responsibilities

• Execute building opening and closing procedures, including warehouse and inbound-yard walks to verify physical security.
• Oversee package receiving, sorting, staging, and dispatch to support smooth, on-time warehouse operations.
• Conduct daily vehicle inspections and verify equipment, supplies, and tools are stocked and accounted for.
• Lead pre-shift and mid-shift meetings covering stretching, SLA performance, delivery behavior, and vehicle inspection accountability; communicate goals and assign duties.
• Allocate labor across operational areas based on volume, staffing availability, and daily priorities.
• Assess associate and driver performance and production rates, provide timely feedback, and escalate unresolved concerns to the Warehouse Manager.
• Coach associates and support their development through skill-building conversations.
• Assist the Warehouse Manager with ride-along evaluations by documenting findings and contributing to structured feedback.
• Train associates on Fetch standard operating procedures and verify ongoing compliance.
• Coordinate relationships with independent contractors in partnership with the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management.
• Use Fetch WMS and operational reporting tools to monitor workflow, track inventory accuracy, address exception packages, report performance metrics, and complete shift reports and incident records.
• Manage access control for assigned communities, maintain key and fob chain of custody, and promptly report lost or missing devices.
• Monitor and resolve customer experience tickets daily, escalating unresolved issues as needed.
• Promote safety and wellbeing by identifying and addressing hazards, ensuring workplace injuries are reported promptly, and coaching safe work practices in accordance with Fetch policies, OSHA regulations, and security standards.
• Maintain a clean, organized, and properly equipped work environment, including site-specific equipment or cold storage areas.
• Serve as an on-site contact for residents, vendors, and third-party agencies; use company SOPs to de-escalate situations and resolve concerns.
• Identify and escalate major operational barriers, support continuous improvement, participate in cross-functional discussions, and provide Warehouse Manager coverage as needed.

Benefits

• Medical, dental, vision, and life insurance coverage, including voluntary and ancillary plans.
• 401(k).
• Short-term and long-term disability coverage.
• Paid time off and sick time.
• Leadership development resources and a clear path forward as Fetch scales.
• Annual compensation reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED