Warehouse Supervisor - Receiving & Inbound Operations

St. Mary's Food Bank•Phoenix, AZ

17h

About The Position

The Warehouse Supervisor for Receiving and Inbound Operations establishes and maintains successful operations for an assigned warehouse area, department, or shift. The supervisor ensures appropriate staffing, training, tools, resources, productivity standards, safety and sanitation, and receiving, selecting, staging, and loading procedures to support accurate, high-quality, on-time deliveries. This supervisor oversees receivers and put-away teams, investigates and resolves weight discrepancies, receiving errors, and donor-related issues, coaches teams on accuracy and efficiency, verifies put-away, and works with Inventory Control to reduce loss and waste caused by errors. The role supervises daily department work, maintains paperwork and reports, schedules teammates and assigns work, provides training, and enforces warehouse policies and safe operating procedures. It requires maintaining a clean and safe food-handling environment, supporting teammates and warehouse leadership through effective communication, and meeting operational standards for productivity, quality, waste, shrink, safety, sanitation, turnover, and overtime. The supervisor may cover for other supervisors and must maintain a flexible schedule to meet operational needs. The position is scheduled from 11:00 a.m. to 7:30 p.m. Work may also require early shifts, extended shifts, or weekends depending on agency and warehouse requirements. The role involves warehouse conditions including temperatures ranging from -10°F to 110°F and loud noise. It requires frequent lifting and carrying food boxes, movement throughout the shift, and significant use of a computer, phone, and office equipment. The supervisor serves internal and external customers of St. Mary’s Food Bank and performs work in accordance with company policies, procedures, regulatory and accreditation requirements, and applicable professional standards.

Requirements

High school diploma; an associate degree or a minimum of five years of work-related experience is also stated.
At least three years of demonstrated successful warehouse supervisory experience.
Proficiency with Microsoft Office software and experience with a warehouse management system.
Ability to lead by example.
Experience leading large groups of warehouse staff, including hiring, training, motivating, and resolving employee relations issues.
Forklift certification.
Excellent written and verbal communication skills and ability to multitask.
Strong interpersonal skills to work effectively with others and motivate employees.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to present information effectively and respond to questions from groups of managers and teammates.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Self-starter able to work independently and make quick decisions.
Excellent planning and organizational skills.
Proficiency with receiving, order selection, and shipping procedures.
Ability to lift 50 pounds or more.
Ability to lift and carry food boxes weighing up to 60 pounds occasionally throughout a shift.
Ability to tolerate loud warehouse noise and work in temperatures ranging from -10°F to 110°F.
Ability to communicate effectively by reading, writing, and speaking in person or by telephone.

Responsibilities

Direct, motivate, and communicate company and department information to teammates.
Listen to teammate concerns, questions, and problems, and follow up on them.
Facilitate communication among warehouse leadership and between leadership and teammates.
Implement and promote department procedures and warehouse standards, including productivity, order quality, waste, shrink, safety, sanitation, turnover, and overtime.
Ensure procedures reduce unnecessary costs, add value for agencies, and improve teammate morale and the work environment.
Monitor and control waste disposal, considering whether food can be used for other purposes.
Maintain a clean and safe work environment in compliance with government and company food safety regulations.
Supervise and manage the daily work of department teammates.
Maintain departmental paperwork and reports.
Create and maintain teammate schedules and job assignments.
Train teammates as needed to maintain an efficient and knowledgeable workforce.
Enforce warehouse policies and issue coaching or corrective action as needed.
Ensure adherence to operational and safety procedures, comply with work and safety rules, and visibly advocate for safety.
Become trained and certified to operate required equipment within 30 days of hire.
Relieve other supervisors during vacations.
Maintain a flexible schedule to meet changing warehouse needs, including possible early shifts, extended shifts, and weekend work.
Oversee receivers and put-away teams in inbound operations.
Research and resolve weight discrepancies, receiving errors identified by Inventory, and donor-related issues.
Train and coach teams to improve accuracy and efficiency; verify put-away and work with Inventory Control to reduce loss and waste due to team errors.
Perform other duties as assigned and provide excellent service to internal and external customers.

Benefits

Competitive pay with a base salary of $60,000–$65,000.
401(k) retirement savings plan with employer match.
Employee referral bonus program.
Tuition assistance.
Medical and insurance coverage, including an employee-only medical plan at no cost and four low-cost medical plans for employees and eligible family members.
Vision and dental coverage.
Employer-funded Health Savings Account and Flexible Spending Account options.
Short- and long-term disability insurance, life insurance, and accidental death and accident insurance at no cost.
Employee assistance and wellness programs.
Optional pet insurance and LegalShield identity theft offering.
15 PTO days accrued bi-weekly, increasing with length of service.
40 hours of personal/sick time.
Eight company-paid holidays.