About The Position

The Fulfillment Quality Control Specialist provides overall support to a specific department within the fulfillment center. The role maintains quality control by auditing processes, identifying and resolving problems, and ensuring company standards and operating procedures are followed. The associate supports one area, helps departments meet quality expectations for customer orders, and answers questions or concerns about items going to customers. The scheduled hours are Monday through Thursday, 3:45 p.m. to 11:45 p.m., and Sunday, 9 a.m. to 6 p.m.

Requirements

  • Prior Quality Control experience in a warehouse is required.
  • Ability to lift 50 pounds independently.
  • Ability to stand and walk for extended periods.
  • Ability to resolve pallet math, with strong attention to detail and analytical thinking.
  • Strong computer knowledge.
  • Ability to operate a hand scanner to enter data into a Warehouse Management system.

Nice To Haves

  • Experience working in a warehouse environment.
  • Familiarity with B&H processes, culture, and product lines.
  • Previous or current knowledge of B&H policies and procedures.

Responsibilities

  • Build partnerships with internal customers to ensure content delivery is relevant to current business needs.
  • Communicate best practices continuously and effectively.
  • Ensure Quality Control standards are met and optimized for each area.
  • Log Quality Control findings for documentation.
  • Communicate employee progress and error reports to management and provide recommendations for next steps.
  • Provide audits and support to one area.
  • Ensure departments follow processing procedures in accordance with Quality Control expectations and customer service needs.
  • Answer department questions or concerns about items going to customers.
  • Perform additional duties as assigned by the Manager.
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