Warehouse OutBound Fulfillment Manager

Good Buy Gear Inc•Commercial Point, OH

1d•Onsite

About The Position

The Outbound Fulfillment Manager at GoodBuy Gear oversees day-to-day outbound operations, including picking, packing, and shipping. The role owns outbound department performance and ensures customer orders are shipped accurately, on time, and cost-effectively. The manager independently leads the team, drives operational improvements, and takes full accountability for departmental results. This is a full-time, salaried position, Monday through Friday, at the company’s Commercial Point, Ohio Operations Center. A background check is required.

Requirements

Previous leadership or management experience in a warehouse, fulfillment, logistics, or similar operational environment.
Demonstrated ability to manage, coach, and hold employees accountable for performance.
Strong understanding of warehouse fulfillment processes, productivity metrics, and quality standards.
Experience monitoring operational KPIs and implementing data-driven improvements.
Ability to manage labor, prioritize workloads, and make effective real-time operational decisions.
Strong problem-solving skills, including the ability to identify root causes and independently implement solutions.
Understanding of shipping expenses, fulfillment efficiency, and cost-reduction opportunities.
Strong organizational, communication, and time-management skills.
Ability to work independently and take full ownership of departmental results.
Demonstrated history of identifying and implementing process improvements.
Strong attendance, reliability, and commitment to operational consistency.
Ability to train and develop employees while building a culture of accountability and continuous improvement.
Embodies GoodBuy Gear's company values.
Must complete a background check.

Responsibilities

Run daily outbound operations, including picking, packing, and shipping, to ensure orders are accurate and on time.
Build daily staffing plans, assign work, and allocate labor to match demand.
Own the two-business-day shipping SLA by tracking aging orders, identifying orders at risk, and taking action to prevent late shipments.
Lead, coach, mentor, and train outbound employees to meet productivity, quality, and attendance expectations.
Handle performance conversations and corrective action, and lead onboarding and training for new hires.
Enforce safety standards, report and follow up on incidents, and maintain clean, stocked, organized, and standardized workstations.
Conduct daily audits of shipping accuracy, mis-sorts, and split shipments, and ensure outbound procedures are followed.
Resolve outbound exceptions, including missing items and picking or packing issues; identify root causes and implement lasting fixes.
Reduce shipping costs through packaging, carrier selection, fewer split shipments, and process changes.
Maintain sufficient packaging and shipping materials to prevent disruptions.
Partner with Customer Care on order issues and work with other departments when their activities affect outbound operations.
Monitor department KPIs, drive continuous improvement in productivity, quality, and cost, and report results, risks, and initiatives to senior leadership.