Warehouse Operations Manager, B2B

Exol•USA Jackson, GA

4d•Onsite

About The Position

The Warehouse Operations Manager, B2B owns end-to-end operational performance at Exol’s Jackson, Georgia warehouse. The role leads teams and workflows, ensures safety and quality, partners with automation system owners, and connects facility operations with leadership. It is responsible for KPIs, continuous improvement, employee development, and customer satisfaction, and reports to the Director of Operations (or similar). Exol provides outsourced warehousing services, specializing in automated warehousing solutions and the movement of cases and pallets across wholesale, retail, and general-merchandise sectors. The position oversees daily warehouse activities, labor and resources, performance metrics, automation integration, operational budgets, compliance, and cross-functional collaboration. It is an in-warehouse role involving time on both the floor and in the office, with travel of up to 10% and flexibility to work different shifts or be on call according to operational needs.

Requirements

At least 8 years of experience in a high-volume warehouse or distribution-center environment.
At least 2 years of management experience.
Demonstrated track record managing performance metrics, labor, continuous improvement, and safety.
Strong leadership, communication, and people-management skills, including the ability to motivate, coach, and develop talent.
Ability to interpret data, identify trends, and make data-driven decisions.
Lean or Kaizen mindset and comfort leading change and process improvement.
Strong problem-solving skills and ability to respond quickly to operational issues and escalations.
Knowledge of warehouse management systems (WMS), ERP, and automated equipment controls.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Excellent interpersonal and collaboration skills, including interaction with operations staff, technology teams, customers, and senior leadership.
Proficiency with Microsoft Office, including Excel and PowerPoint, and data visualization tools.
Valid driver’s license and ability to drive and/or fly to client and other customer locations.
Ability to walk and stand for extended periods, climb stairs and ladders, and tolerate warehouse conditions such as temperature variations and noise.

Nice To Haves

Bachelor’s degree in supply chain, logistics, business administration, or a related field, or equivalent experience.
Experience with automation or robotic systems.
Experience working with large teams of 100 or more employees across multiple shifts.

Responsibilities

Oversee daily warehouse operations, including receiving, put-away, picking and packing, shipping, returns, and value-added services.
Enforce safety policies, lead safety meetings, conduct audits, and drive corrective actions.
Plan staffing and resources, schedule shifts, control overtime, and monitor productivity.
Manage performance metrics, including OEE, on-time shipping, inventory accuracy, order-cycle time, shrinkage, and cost per unit.
Partner with automation and technology teams to integrate robotics and AI tools into workflows, monitor system uptime, and troubleshoot operational issues.
Lead continuous improvement by identifying waste, implementing lean practices, standardizing work, and conducting root-cause analysis.
Develop, coach, and mentor supervisors and leads; set goals, conduct performance reviews, and foster employee engagement and retention.
Collaborate with maintenance, IT, safety, HR, customer service, and supply-chain teams to align operations with customer needs and corporate goals.
Maintain the operational budget and cost controls for labor, equipment, utilities, and consumables.
Ensure compliance with company policies and regulatory requirements, including OSHA, DOT, and environmental requirements.
Prepare and present KPI dashboards, trend analyses, and improvement plans to senior leadership.