Warehouse Operations Manager

LOGISTEED America, INC•Miami Gardens, FL

6d•$75,000 - $85,000•Onsite

About The Position

The Operations Manager reports to the LOGISTEED-America, Inc. Director of Operations. This position requires excellent leadership skills along with the ability to monitor workflow in a fast-paced distribution operation, to oversee coaching and counseling of supervisors, and associates and have the ability to mentor and lead a diverse team to success. Additionally, the role involves communicating and interacting with the Director of Operations, team members, and Customers in a productive and professional manner, leading daily operations teams to achieve established key performance indicators (KPIs), and maintaining inventory accuracy by established target inventory discrepancy ratios. The role also requires the ability to read and comprehend SOPs, work instructions, emails, and documents; measure and count accurately; write legibly; and follow established procedures to meet or exceed safety, quality, and productivity standards.

Requirements

Minimum of 5 years fast-paced logistics industry or manufacturing environment experience, mining or construction equipment industry experience preferred.
3 years supervisor experience
Warehouse/Distribution/Manufacturing/Logistics work experience
High School diploma or general education degree (GED)
Equivalent work experience will be considered
Bilingual proficiency in English and Spanish is preferred.
Strong attention to detail
Ability to understand any and all safety requirements and regulations (OSHA)
Ability to make decisions in an objective manner
Strong written and verbal communication skills
Organizational, people, and interviewing skills
Conflict resolution skills
Staff management; requires flexibility and understanding that all staff may be required to perform duties outside their normal area of expertise to meet the mission and goal of the warehouse (facility management i.e. maintenance, sanitations, etc.)
Ability to respond to situations in a prompt and professional manner
Proven professional and sound judgment in the management of difficult and / or sensitive matters
Provide excellent customer service to internal and external customers
Ability to work in multiple systems and ability to input and retrieve data are a must
Ability to input and retrieve computer/technical/scanner data are a must
Must be able to support other area facilities as business need dictates
Must be able to read, write and count
Working knowledge of 5S and Lean Concepts
Intermediate/Advanced Proficiency in Microsoft Office: Word & Excel
Experience with WMS (Warehouse Management Systems) is a plus
Energetic and highly motivated to succeed
Proven strong business acumen
Fluency in English
Ability to travel as needed
Must pass drug and criminal background check
ABILITY TO READ, ANALYZE AND INTERPRET PICK/SELECTION/PUT-AWAY ORDERS
ABILITY TO RESPOND EFFECTIVELY TO TIME SENSITIVE WORK ORDERS
MUST BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES
While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Mining or construction equipment industry experience preferred.
Bilingual proficiency in English and Spanish is preferred.
Bachelor’s degree preferred
Experience with WMS (Warehouse Management Systems) is a plus

Responsibilities

Long-term planning to create initiatives that further the company’s overall goals
Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities to ensure necessary operational results
Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
Auditing all operations to ensure processes are followed according to standard work sheet
Ensuring associates have appropriate tools to perform their assigned duties
Managing assigned area to meet manpower requirements, equipment maintenance, work flow prioritization and daily scheduling
Meeting established standard operating procedures and productivity goals, safety and quality standards
Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, customer-service standards; resolve problems; complete audits; identify trends
Develop operations systems by determining product handling storage requirements; develop, implement, enforce, evaluate policies and procedures; develop processes for receiving product, equipment utilization, utilization of inventory management systems including WMS, Gemba Management, shipping
Communicate customer issues with operations team; devise ways of improving the customer experience including resolving problems and complaints
Work closely with GM management team to set, communicate, and/or implement policies, procedures, systems; follow through with implementation via all conduits
Serve as primary point of contact when there is customer issues related to equipment, quality, customer service, or accidents/mishaps on-site
Manage relationships with key operations vendors
Track vendor service levels
General knowledge of Foreign Trade Zone (FTZ) operations and compliance requirements, with the ability to support and respond to routine FTZ-related matters.
Communicating effectively between Director of Operations and their team.
Communicate effectively both verbally and in writing.
Contributes to team effort by accomplishing related results as needed.
Assist in the communicating of operating policies and/or issues at department meetings
Provide professional and responsive customer service to internal and external customers.
Provide regular operational reports and participate in customer meetings to review performance, discuss issues, and support continuous improvement initiatives.
Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
Abiding by all Federal, State, and Local safety regulations, OSHA rules, and LOGISTEED-America Inc. safety practices
Communicate with safety department to ensure all processes remain compliant with OSHA, health and safety regulations, and other governmental regulations
Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations, and ensuring adherence to housekeeping activities
Comply with all federal, state, local, OSHA, and company safety requirements.
Review work areas and recommend corrective actions and process improvements.
Monitor the pre-use inspections and basic operator maintenance of material-handling equipment.
Support management in maintaining warehouse and facility security.
Manage and oversee the safe loading, unloading, and movement of heavy equipment and materials using large-capacity forklifts in compliance with safety standards.
Identifying financial improvements and cost savings, and implementing changes to achieve them
Conducting and tracking assigned asset management, budgeting, forecasting of assets and materials, managing company assets, ensuring regulatory compliance for fixed and tangible assets
Sustain job knowledge by participating in educational opportunities
Complete assigned training in a timely manner
Collaborate with other departments to ensure smooth operations and efficiency
Support internal and external stakeholders
Work closely with the HR Department concerning recruitment, hiring, corrective action process and annual performance review process
Working closely with customers, colleagues and third parties to ensure smooth operation to meet deadlines
Achieve the successful deepening of relationships with key accounts, and extend customer relationships into new segments
Ensure high levels of customer satisfaction, retention, and account growth.
Perform other duties as assigned