Warehouse Operations Manager

Naniq Global Logistics - Kahului•Kahului, HI

1d•$60,000 - $70,000

About The Position

The Warehouse Operations Manager reports to the Gateway Manager and oversees a package sortation operation. The work includes sorting packages by ZIP code, palletizing them by ZIP code, and managing the loading of pallets onto trucks for delivery on assigned routes. The sortation process operates from evening to early morning. The position is scheduled five days per week; the overall operation runs seven days per week, and occasional weekend work may be required. The role ensures the operation meets company and client standards and metrics, team members are trained and appropriately assigned, and customer reporting and security requirements are met. It also involves coordinating with subcontracted managers and the subcontractor, managing package exceptions, conducting shift-start safety briefings, and supporting employee development. The role requires a customer-service orientation, sound judgment with sensitive information, and effective communication and people-management skills. The work involves routine walking, standing, bending, and carrying items weighing less than 50 pounds. Items weighing more than 50 pounds are moved using a team lift, and the position must meet a 50-pound lifting requirement.

Requirements

Customer-service-oriented, friendly, helpful, and professional disposition.
Ability to work in a fast-paced and constantly changing environment.
Ability to manage people effectively.
Strong influence management skills.
Excellent organization, written and verbal communication, and interpersonal skills.
Ability to handle sensitive and confidential information.
Self-motivated, able to multitask, and able to work effectively with minimal supervision.
Strong problem-solving skills.
Computer skills, including Microsoft Word and Excel, for email and customer reports.
Ability to work cooperatively with others in a team environment.
Ability to perform routine walking, standing, bending, and carrying items weighing less than 50 pounds; items over 50 pounds are moved using a team lift.
Must meet physical lifting requirements of 50 pounds.

Responsibilities

Oversee the sortation process to ensure compliance with company and client standards and metrics.
Ensure sortation team members are trained to perform their assigned roles.
Work with subcontracted managers to assign sortation team members to roles suited to their skills.
Work with the subcontractor to create work schedules for sortation team members.
Ensure the sortation team complies with TSA requirements.
Manage mis-sorted and damaged packages according to procedure.
Ensure customer-required reports are prepared and issued on time.
Report safety, security, and theft incidents.
Conduct daily safety briefings at the start of the shift.
Manage loading pallets and gaylords onto assigned trucks for delivery to designated post offices.
Develop sortation team members for job progression and sufficient bench depth.
Ensure compliance with customer information and security requirements.
Be punctual for work assignments and maintain a neatly groomed appearance.
Demonstrate internal and external customer service.
Comply with applicable laws and regulations and company policies and procedures.
Perform other duties as required.