Warehouse Operations Manager

American Diamond Logistics•Fort Worth, TX

19d•Onsite

About The Position

The Warehouse Operations Manager leads day-to-day operations across American Diamond Logistics’ Fort Worth and Grand Prairie warehouses, with regular travel between the two locations. The role owns scheduling and labor planning across both sites, serves as the primary point of contact for customer escalations, and is accountable for safety, food safety, inventory accuracy, productivity, and cost performance. The manager develops site supervisors and associates, standardizes processes between the buildings, and partners with the VP Warehousing Operations on continuous improvement and growth. American Diamond Logistics is a U.S.-based third-party warehousing and logistics provider. It stores, handles, and ships products for a diverse customer base, including food-grade and other regulated goods, under SQF-certified food safety programs. Its operations are built on documented processes, compliance, and dependable customer service.

Requirements

At least 5 years of warehouse or distribution operations experience, including at least 3 years managing supervisors and hourly teams.
Experience running multiple shifts or more than one facility.
Hands-on experience with a warehouse management system (WMS) and inventory control practices.
Experience with labor scheduling, volume forecasting, and dock planning.
Direct experience handling customer communication and escalations in a 3PL or customer-facing environment.
Working knowledge of OSHA warehouse safety requirements.
Proficiency with Microsoft Office, especially Excel and Outlook.
High school diploma or equivalent.
Ability to obtain forklift certification.
Valid driver’s license and reliable transportation for regular local travel between the Fort Worth and Grand Prairie sites.
Ability to lift up to 50 lbs occasionally.

Nice To Haves

Bachelor’s degree in supply chain, logistics, business, or a related field.
Experience in an SQF, AIB, or other GFSI-certified food-grade warehouse; SQF Practitioner or HACCP training.
Experience handling alcohol, regulated, or temperature-sensitive products.
Familiarity with 3PL billing, storage, and accessorial charges.
Lean, Six Sigma, or other continuous improvement training.
Bilingual in English and Spanish.

Responsibilities

Build and maintain daily, weekly, and seasonal labor schedules for both warehouse sites.
Forecast volume using customer orders, inbound appointments, and historical trends, and staff shifts to meet demand cost-effectively.
Manage dock and appointment scheduling for inbound receipts and outbound shipments to keep trailers moving and minimize detention.
Balance labor and equipment between sites as volume changes, including use of temporary staffing.
Plan for peak periods, new customer onboarding, special projects, and building-space utilization.
Serve as the primary contact for customer escalations at both sites, investigate issues, communicate status and resolution timelines, and document corrective actions.
Hold operating reviews with key customers on performance, volumes, and upcoming needs.
Ensure customer-specific requirements, SOPs, and service-level agreements are followed on the warehouse floor.
Verify receiving, shipping, storage, and accessorial activity recorded in the WMS to support accurate monthly customer invoicing.
Oversee receiving, put-away, storage, replenishment, picking, packing, loading, and shipping at both sites.
Maintain inventory accuracy through cycle counts, physical inventories, discrepancy research, and root-cause correction.
Ensure accurate and timely transactions in the warehouse management system.
Standardize processes, layouts, and documentation across both buildings.
Coordinate with carriers, maintenance vendors, and facility service providers.
Lead a safety-first culture and enforce OSHA requirements, including powered industrial truck training and certification.
Maintain SQF food safety programs at both sites, including GMPs, sanitation, pest control, allergen and lot control, traceability, and recall readiness.
Prepare for and participate in SQF, customer, and regulatory audits and inspections, and own corrective and preventive actions.
Keep SOPs, work instructions, training records, and logs current and audit-ready.
Investigate incidents, injuries, product damage, and near misses, and implement preventive measures.
Hire, onboard, train, coach, and evaluate supervisors, leads, and associates.
Set expectations, conduct performance reviews, and handle corrective action in partnership with HR.
Build cross-training so associates can support either site and multiple functions.
Promote attendance, engagement, and retention through recognition and consistent, fair leadership.
Track and report site KPIs to the VP Warehousing Operations and develop action plans for performance gaps.
Manage labor, overtime, supplies, and equipment costs within budget for both sites.
Oversee upkeep and preventive maintenance of material handling equipment, racking, and facilities.
Lead process improvements to increase productivity, accuracy, and service while reducing costs.