Warehouse & Logistics Manager

Singer Foodservice Equipment and Supplies•Paterson, NJ

1d•Onsite

About The Position

The Warehouse & Logistics Manager - Distribution is responsible for the performance of Paterson’s supply distribution operation, including receiving, warehousing, order fulfillment, parcel and freight shipping, and company truck deliveries. The operation serves restaurants and other foodservice customers across northern New Jersey and the New York City area, supporting recurring next-day replenishment and one-time opening orders. The manager leads managers and supervisors across day and night shifts to provide safe, accurate, timely, and cost-effective service. The role develops employees, establishes consistent operating practices, and partners with Sales, Purchasing, IT, and other departments to meet shared business goals and the needs of customers and internal teams. This is an on-site position requiring regular visibility across both shifts and schedule flexibility. The operation runs around the clock from Monday morning through Friday afternoon. The manager coordinates shared space and resources with Paterson’s Equipment leader, who retains responsibility for Equipment operations across Contract and Distribution and for overall facility management.

Requirements

At least eight years of progressive warehouse, distribution, or logistics experience, including at least five years leading warehouse and distribution teams and direct responsibility for managers or supervisors.
Significant experience in a comparable distribution environment with a broad SKU assortment, each- and case-picking, frequent customer orders, short fulfillment windows, and multi-stop delivery routes.
Direct responsibility for next-day order fulfillment.
Demonstrated success managing multiple shifts and coordinating warehouse execution with company-operated delivery fleets, routing, dispatch, and parcel shipping.
Experience managing in a unionized environment, applying collective bargaining agreements consistently, and partnering with HR on employee relations and performance management.
A record of improving service, order accuracy, productivity, and cost performance through stronger processes and team development, with the ability to explain results and how improvements were sustained.
Practical knowledge of warehouse and driver safety requirements, inventory control, labor planning, operating budgets, and root-cause problem solving.
Comfort using ERP/WMS, routing or transportation systems, Excel, and operational reporting tools to make decisions and hold teams accountable.
Strong communication and judgment, with the ability to build productive relationships across departments, understand internal and external customer needs, and resolve service issues and competing priorities under time pressure.
A visible, approachable leadership style that earns credibility with employees, builds capable supervisors, and reinforces accountability, collaboration, and reliable execution.

Nice To Haves

Foodservice supply distribution or closely comparable wholesale distribution experience.
Familiarity with northern New Jersey and New York City delivery operations.
Experience with Epicor Prelude, Descartes, Qlik, Dayforce, or comparable systems.
Experience implementing warehouse process or technology changes.
Bachelor’s degree in logistics, supply chain, business, or a related field, or equivalent relevant experience.

Responsibilities

Lead daily execution across both shifts, from receiving through delivery; set priorities, maintain effective shift handoffs, and ensure orders are complete, accurate, and ready for scheduled departure.
Manage receiving, putaway, replenishment, picking, checking, loading, FedEx/UPS parcel fulfillment, and other outbound shipping.
Plan opening orders and special requests without disrupting recurring next-day service.
Oversee routing, dispatch, drivers, and company truck delivery performance for approximately 15–20 daily routes, roughly half or more of which serve New York City.
Address delivery windows, access constraints, route capacity, and service exceptions; coordinate courier support and third-party freight with appropriate teams.
Hire, coach, and develop managers and supervisors through regular floor presence, clear expectations, and consistent follow-up.
Apply standards fairly, address performance issues promptly, and establish coverage and cross-training plans to sustain service through absences and volume changes.
Set and enforce safe work practices in partnership with EHS, including safe material handling, loading, driver practices, incident follow-up, and orderly work areas.
Ensure daily adherence to standard procedures for picking and checking, special instructions, delivery documentation, and proof-of-delivery procedures; investigate recurring errors and verify corrective actions.
Use daily operating reviews and KPIs to manage service, accuracy, productivity, receiving backlogs, overtime, and delivery performance; assign actions and follow up on trends.
Plan staffing and operating expenses against workload, seasonality, and service commitments; manage labor, overtime, courier use, and other controllable costs while protecting safety and customer service.
Partner with Sales, Purchasing, IT, Inventory Control, Customer Service, and other operations teams to align demand, inbound flow, inventory availability, systems, and fulfillment capacity with customer commitments.
Communicate constraints early, resolve competing priorities, and follow through on agreed cross-functional actions.
Partner with Inventory Control to resolve inventory discrepancies, investigate recurring errors and losses, and verify that corrective actions prevent recurrence.
Support warehouse layout and workflow changes as Paterson’s Equipment operations transition into separate space, coordinating with the Equipment and facility leader to improve supply distribution capacity and flow.
Work with IT and cross-functional partners to define operational requirements, implement system and process improvements, and ensure employee adoption.
Maintain reliable warehouse, routing, and reporting data to support decisions and service commitments.