Warehouse Help Desk Associate

ALO•Beverly Hills, CA

3d•$30 - $35•Onsite

About The Position

We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical warehouse technologies such as Zebra label printers, Zebra handheld mobile computers, and both Windows and Mac-based systems. The Tier 2 associate will handle escalated technical issues, work closely with warehouse staff, and ensure smooth day-to-day technology operations.

Requirements

A+ Certification or proven experience in a Tier 2 support role
Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment
Strong experience with Zebra printers and Zebra handheld mobile computers
Experience with Windows and Mac support
Familiarity with ticketing systems (such as Freshservice, ServiceNow, or Jira)
Proficient in using remote support tools (such as Datto,SDM)
Experience with Azure administration
Experience with Active Directory administration
Experience with Jamf for Mac device management
Experience with WMS (Warehouse Management Systems)
Experience with Exchange 365 administration
Experience supporting Zoom and Microsoft Teams
Ability to lift 50+ pounds and walk long distances as needed
Excellent problem-solving and customer service skills
Strong communication and teamwork abilities
Ability to work independently and manage time effectively
Full-time onsite position in a warehouse setting

Nice To Haves

Experience with network troubleshooting (wired and wireless in warehouse environments) preferred
Familiarity with mobile device management (MDM) tools preferred
Experience supporting warehouse management systems (WMS) preferred
Exposure to enterprise-level IT tools and automation preferred

Responsibilities

Provide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issues
Support and troubleshoot Zebra label printers and Zebra handheld mobile computers
Provide technical support for Windows and Mac devices used in the warehouse
Respond to and manage service requests via the company’s ticketing system (Freshservice or similar)
Utilize remote support tools to assist users both onsite and at remote warehouse locations
Perform hardware installations, configurations, and upgrades
Diagnose and resolve escalated printer, handheld, network, and software issues
Collaborate closely with other IT teams, including WMS (Warehouse Management Systems), Network, and Corporate IT teams, to resolve cross-functional issues and support large-scale projects
Document solutions and contribute to a shared knowledge base
Provide remote support to other warehouse sites as needed
Lift up to 50+ pounds occasionally and perform duties that require walking long distances across large warehouse floors
Maintain a safe and organized workspace and follow all company policies and procedures
Participate in IT projects and deployments as assigned
Communicate clearly and professionally with warehouse staff, management, and IT team members across different locations
Build strong working relationships with cross-functional IT teams, including WMS, Network, Security, and Corporate Support
Effectively escalate issues and coordinate solutions across multiple technical teams
Provide training or guidance to Tier 1 team members and warehouse users when needed
Participate in regular team meetings and contribute to continuous improvement efforts