Hybrid Warehouse/Customer Service (In Person)

The Part Works•Seattle, WA

1d•Onsite

About The Position

The Warehouse / Customer Service Associate is a hybrid role combining hands-on warehouse operations with front-line customer service at The Part Works in Seattle. The associate picks, packs, and ships orders, processes vendor receipts, maintains inventory, and assists customers in person and through phone, email, chat, and text. The role requires strong product knowledge, attention to detail, and clear communication. On-the-job training is provided to support success and career growth. The position is full-time, Monday through Friday, with daytime hours from 7:30 a.m. to 4:00 p.m.; weekends are not required.

Requirements

High school diploma or GED.
At least 1 year of experience in a warehouse setting.
At least 1 year of experience in a customer-facing role.
Ability to lift and move products weighing more than 50 pounds.
Ability to work well in a team environment.

Nice To Haves

Proficient computer skills.
Experience with ERP software.

Responsibilities

Pick, pack, and ship customer orders accurately.
Verify and process vendor receipts and incoming merchandise.
Support walk-in customers and create transactions, including quotes and sales orders.
Answer incoming calls, emails, and online chat and text inquiries while maintaining high customer service standards.
Build sustainable relationships and trust with customers through open and interactive communication.
Learn and observe physical products, using print catalogs and other resources to identify products and support customer needs.
Provide detailed product information and answer customer questions.
Stock and maintain inventory.
Read, understand, and follow instructions carefully.
Collaborate with local and remote employees to ensure customers receive the correct products.