Warehouse Counter Associate (3rd Shift)

CJ Logistics HR Team•Richmond, VA

1d•Onsite

About The Position

The Warehouse Counter Associate provides prompt, accurate, and professional customer service at the warehouse counter. The role issues parts and materials based on work orders and direct customer requests, processes inventory movements in real time, and maintains inventory integrity. It supports warehouse operations through accurate documentation, inventory management, and direct engagement with internal and external customers. The position is on-site in a warehouse and distribution center. The schedule is third shift, Monday through Friday, 11:30 p.m. to 7:30 a.m.; hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Compensation is $19 per hour plus a $0.75-per-hour shift differential; the position is not incentive eligible. The work environment may include varying temperatures, loud machinery and vehicle noise, dust, odors, airborne particles, concrete floors, moving mechanical equipment, and frequent warehouse traffic. Required PPE includes steel-toed shoes, safety glasses, and high-visibility vests. The role has physical demands including extended standing or walking, climbing, reaching, lifting and moving items, manual dexterity, and the ability to see and hear in a warehouse environment.

Requirements

High school diploma or GED equivalent, or equivalent relevant experience.
1–2 years of related experience.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Basic math and reading skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Effective problem-solving and interpersonal skills.
Ability to follow written and verbal instructions.
Ability to stand and/or walk for extended periods, up to 10 hours depending on shift.
Ability to sit, stand, walk, bend, stoop, kneel, crouch, or crawl as needed.
Ability to climb stairs, ladders, and/or scaffolds at various heights, including ground-level and racking zones.
Ability to reach overhead and below waist level, and to lift, carry, push, or pull up to 50 pounds; occasionally lift heavier items with or without assistance.
Manual dexterity to operate equipment, tools, or keyboards and frequently handle, grasp, or control objects.
Ability to see at close range and distance and hear and understand instructions, alarms, and equipment signals in a noisy environment.
Ability to wear required PPE, including steel-toed shoes, safety glasses, and high-visibility vests.

Nice To Haves

Previous experience in a warehouse, inventory control, or customer-facing logistics environment.
Prior experience with warehouse management systems (WMS).
Experience issuing parts or materials and managing inventory records.
Experience collaborating with procurement or inventory teams.

Responsibilities

Issue parts and materials in response to work orders, cost center orders, and customer counter requests.
Respond to trouble calls and immediate customer needs at the counter.
Document item movements in the system at the time of issue, return, credit, or transfer.
Follow procedures for special item issuance, IMEP restrictions, and block-status items.
Notify planners and management about PIAC status, stock discrepancies, and items requiring block status.
Pick, transport, and put away orders as needed.
Conduct daily bin balances and cycle counts, documenting verifications and discrepancies between system and physical counts.
Perform bin maintenance, put away new receipts, and keep the counter and storage area organized.
Maintain a clean and organized work area in accordance with safety and 5S standards.
Report inventory or system discrepancies to management for resolution.
Participate in required training and support continuous process improvements.
Perform other related duties as assigned or required.