Warehouse Counter Associate (1st Shift)

CJ Logistics HR Team•Colonial Heights, VA

39d•Onsite

About The Position

The Warehouse Counter Associate provides prompt, accurate, and professional customer service at the warehouse counter. The role issues parts based on work orders and direct customer requests, processes inventory movements in real time, and maintains inventory integrity. It supports warehouse operations through accurate documentation, inventory management, and engagement with internal and external customers. The position is on-site in a warehouse and distribution center. The schedule is Wednesday through Sunday, 7:30 a.m. to 3:30 p.m.; hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Compensation is $19.00 per hour, with a $1.50-per-hour weekend shift differential. The role is not incentive eligible.

Requirements

High school diploma or GED equivalent, or equivalent relevant experience.
1–2 years of related experience.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Basic math and reading skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Effective problem-solving and interpersonal skills.
Ability to follow written and verbal instructions.
Ability to stand and/or walk for extended periods, up to 10 hours depending on shift.
Ability to sit, stand, walk, bend, stoop, kneel, crouch, or crawl as needed.
Ability to climb stairs, ladders, and/or scaffolds at various heights, including ground-level and racking zones.
Ability to reach overhead and below waist level.
Ability to lift, carry, push, or pull up to 50 pounds and occasionally lift heavier items with or without assistance.
Manual dexterity and fine motor skills to operate equipment, tools, or keyboards; frequent use of hands and fingers to handle, grasp, or control objects.
Ability to see clearly at close range and at a distance, including peripheral vision, depth perception, and focus adjustment.
Ability to hear and understand instructions, alarms, and equipment signals in a noisy environment.
Wear required personal protective equipment, including steel-toed shoes, safety glasses, and high-visibility vests.

Nice To Haves

Previous experience in a warehouse, inventory control, or customer-facing logistics environment.
Prior experience with warehouse management systems (WMS).
Experience issuing parts or materials and managing inventory records.
Experience collaborating with procurement or inventory teams.

Responsibilities

Issue parts and materials in response to work orders, cost center orders, and customer counter requests.
Respond to trouble calls and immediate customer needs at the counter.
Document item movements in the system at the time of issue, return, credit, or transfer.
Follow procedures for special item issuance, IMEP restrictions, and block status items.
Notify planners and management about PIAC status, stock discrepancies, or items needing block status.
Pick, transport, and put away orders as needed.
Conduct daily bin balances and cycle counts, documenting verifications and discrepancies between system and physical counts.
Perform bin maintenance, put away new receipts, and keep the counter and storage area organized.
Maintain a clean and organized work area in accordance with safety and 5S standards.
Report inventory or system discrepancies to management for prompt resolution.
Participate in required training and support continuous process improvements.
Perform other related job duties as assigned or required.