Warehouse Administrator CSR

MANCINI'S SLEEPWORLD•Livermore, CA

22h•Onsite

About The Position

We have one part time position open for self-motivated and detail-oriented professionals. These positions support both internal and external customers, as well as FedEx, UPS, and out-of-area LTL shipping needs. Pay range: $21.00 – $23.00 per hour, depending on experience. Shift Available (Thursday-Saturday ): 12:00 pm - 08:30 pm

Requirements

A high school diploma or equivalent is required.
2+ years of customer service or logistics experience.
Proficient in Data Entry, MS Excel, and Word.
Ability to multitask and prioritize while maintaining attention to detail.
Commitment to excellence and high standards.
Excellent written and verbal communication skills.
Can-Do attitude a must
The team mentality is a must
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to remain calm under pressure.
Ability to lift a minimum of 25lbs
Strong skills in using Microsoft Office products, especially Excel and Word.
Friendly demeanor in working with a variety of people.
Attention to detail.
Willingness to learn and be independent.

Nice To Haves

Warehouse experience preferred.

Responsibilities

Answers incoming customer telephone calls courteously and professionally.
Responds to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner.
Respond to and investigate inquiries, concerns, and issues with internal Sales staff and the Accounting/Finance department.
Processes and enters customer payment information into our system.
Works with the Warehouse Management team on customer and driver claims.
Interface with sales and freight forwarders
Plan shipments based on product availability and customer requests.
Prepare shipping documents.
Process and manage FedEx, UPS, and our Out-Of-Area shipping needs.
Track orders to ensure timely deliveries.
Provide inventory reports to management as required.
Create daily store transfers for pulling and routing purposes
Accurately document and update customer accounts with relevant information
Ensure all customer interactions and transactions are recorded with precision and consistency
Collaborate effectively with cross-functional departments to resolve customer issues efficiently.
Conduct follow-ups with customers to ensure issue resolution and satisfaction.
Investigate and resolve customer issues by clarifying concerns and implementing the best possible solution.