ReaderLink Walmart Field Operations Manager

Readerlink Distribution Services • Oak Brook, IL

9d • $90,000 - $110,000

About The Position

The Walmart Field Operations Manager leads Walmart field service operations, including market visits, stakeholder communication, recurring service vendor meetings, and oversight of the RDS book service program. The role monitors operational performance; coordinates stakeholders and vendors; manages field-service systems and issue resolution; improves procedures and store execution; and oversees calls, field-facing communications, and merchandising materials. The position works in an office environment with usually moderate, low-decibel noise and requires success in a fast-paced, team-oriented setting. Other duties may be assigned, directed, or requested.

Requirements

• Bachelor’s degree in Business or a related field.
• Strong to advanced experience with Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.
• Ability to communicate with all levels of the organization and outside partners.
• Proficiency in basic mathematics, including addition, subtraction, multiplication, and division.
• Ability to perform algebra, calculate figures and amounts, and apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to understand and carry out instructions provided in written, oral, or diagram form using common sense.
• A methodical and organized approach to problem-solving.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Oversee field operations and monitor performance.
• Coordinate stakeholders and vendors, and respond to inquiries from sales, business analytics, marketing, and service vendors.
• Act as a key point of contact for LMS vendors, including handling monthly billing and ongoing communication.
• Manage Mantis field service CRM activities, including daily ticket assignment.
• Review service complaint tickets, prioritize critical issues, and drive timely resolution.
• Monitor and track new store openings and remodel activity.
• Streamline procedures to support consistent, high-quality store execution across service vendors.
• Support and improve standard operating procedures, vendor training tools, and audit processes.
• Conduct market tours with auditors and service vendors to gather feedback, identify improvement opportunities, and test ideas and concepts.
• Manage calls from agenda development through recap, follow-up, and action tracking.
• Coordinate with sales account teams on FieldLink content and ensure communication-related SOPs are followed.
• Share photos and field intelligence with service groups about pallets, trays, and similar merchandising needs.
• Maintain the FieldLink merchandising portal, ensuring materials are clear, concise, current, and approved before publication.
• Mentor internal stakeholders on effective communication with field service companies.

Benefits

• Medical, dental, and prescription health plans
• Flexible spending accounts for health and dependent care
• Life and accident insurance
• Vacation pay and paid holidays
• 401(k) with company match
• Author events
• Publisher-sponsored book club

What This Job Offers

• Job Type: Full-time
• Career Level: Manager