Waiver Program Project Management - Coordinator 3

University of New Orleans•Baton Rouge, LA

6d•$65,000 - $75,000

About The Position

This position provides project management for the Statewide Incident Management System (SIMS) and serves as a liaison with the SIMS contractor. The role involves working directly with program office and contractor staff to track, manage, and ensure resolution of all work requests submitted to the SIMS contractor. It also requires collaboration with the Office of Technology Services, the SIMS contractor, and program office staff to resolve connectivity issues with the system’s three data interfaces. The Coordinator will facilitate and lead meetings with the SIMS contractor and subject matter experts, create and distribute project reports, and provide regular updates to the SIMS workgroup on open work requests/tickets. Additionally, the role involves tracking and reporting on the balance of enhanced support services hours remaining for the fiscal year, submitting and approving vendor invoices, and developing/updating business processes. The position also assists the HCBS Systems Manager with duties such as Medicaid enterprise system certification, system transition, vendor onboarding, and ensuring compliance with third-party EVV vendors.

Requirements

Bachelor’s Degree.
Minimum 3 years professional experience in managing projects and coordinating work across multiple teams or organizations.
Minimum 3 years professional experience with writing business documents such as reports, operational or policy manuals, and/or project work plans.
Strong verbal and written communications skills and ability to communicate technical concepts to technical and nontechnical audiences.
Excellent analytical skills, problem solving and time management skills.
Great attention to detail and follow up.

Nice To Haves

Advanced degree.
Minimum 4 years professional experience in managing projects and coordinating work across multiple teams or organizations.
Minimum 4 years professional experience with writing business documents such as reports, operational or policy manuals, and/or project work plans.
Minimum 2 years professional experience in system management or oversight roles involving agency relevant information systems.
Minimum 1 year professional experience with Incident Management and/or Electronic Visit Verification systems.

Responsibilities

Provide project management towards the Statewide Incident Management System (SIMS) and serve as a liaison with the SIMS contractor.
Work directly with program office and contractor staff to track, manage, and ensure resolution of all work requests submitted to the SIMS contractor.
Work with the Office of Technology Services, the SIMS contractor, and program office staff to resolve any connectivity issues that arise with the system’s three data interfaces.
Facilitate and lead all meetings with the SIMS contractor and subject matter experts.
Create, maintain, and distribute project reports to management to provide visibility into areas of concern and updates on current vendor work requests.
Provide regular reports to the SIMS workgroup containing all information on open work requests/tickets.
Track and report at least monthly to the LDH SIMS workgroup the balance of enhanced support services hours remaining for the current fiscal year.
Submit invoices and supporting documentation received from the vendor to the LDH SIMS workgroup for approval and resolve any noted billing discrepancies with the vendor.
Submit payment authorization of invoice(s) to the Section Chief.
Develop, document and periodically update business processes.
Assists HCBS Systems Manager with other duties including planning and preparing for Medicaid enterprise system certification, system transition and vendor onboarding activities, and working with third party EVV vendors to ensure compliance with state and federal requirements.
Other tasks or projects as assigned.