VTC Technician III

VETERANS FIRST INITIATIVE LLC•Robins Air Force Base, GA

1d•Onsite

About The Position

Veterans First Initiative (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI seeks an experienced, professional VTC Technician Level III for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. All candidates must possess an active DoD Secret clearance. This is a full-time position located in Warner Robins, GA.

Requirements

At least five (5) years of experience as a VTC Technician, preferably in a DoD enterprise environment.
Ability to independently lift 30 pounds.
Capabilities needed to deliver exceptionally responsive, respectful, and professional technical in-person support to users of differing technical skills.
Superior customer service skills.
Excellent time management skills.
Clear written and verbal communication.
A positive, supportive, and approachable attitude and demeanor.
Active DoD Secret clearance.

Nice To Haves

Associates degree in an A/V or IT discipline preferred.

Responsibilities

Provide Video Conferencing support.
Receive VTC requests; schedule, coordinate, and facilitate secure and non-secure VTC sessions.
Provide senior-level presentation support in for up to twelve (12) HQ AFRC VTC-enabled conference rooms at various locations around the base.
Provide technical support to customers on presentation capabilities of VTC systems and requirements of the conference rooms.
Assist in the scheduling of conference rooms for presentation support.
Assist with the setup of VTC sessions on the VTC hub.
Perform onsite installations, configure the hardware and software for the appropriate telecommunications service, and test for connectivity and operability.
Conduct basic troubleshooting and coordinate with VTC Operations Chief on any issues which require resolution; includes testing with other AF units.
Configure systems, multimedia devices and peripheral equipment.
Support on-site maintenance from vendors.
Perform minor (Lowest Replaceable Unit (LRU) component) equipment installs and assist with vendor-managed installation.
Provide input to on-site contract manager as required to support deliverables.
Participate in Government program/project reviews, technical meetings, and briefings.
Enroll in and complete Government and contractor-mandated training, as required.