VTC Specialist

E&M Technologies, Inc.•Colorado Springs, CO

1d•Onsite

About The Position

E&M Technologies, Inc. is currently seeking a VTC Specialist to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.

Requirements

Bachelor’s degree in a related field plus 0-2 years experience or 4-6 years equivalent military/civilian experience.
IAT Level II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
Comprehensive knowledge of VTC systems and AV technologies.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to respond to high-pressure situations promptly and efficiently.
Must be a U.S. Citizen
Must have and be capable of maintaining a U.S. Department of Defense (DoD) Top Secret Clearance with SCI eligibility security clearance

Nice To Haves

Any relevant Crestron Certifications

Responsibilities

Conduct monthly preventative maintenance for all relevant AV/VTC systems. Ensure issues are reported through Help Desk ticketing system with corrective action plans and timelines.
Provide 24/7 troubleshooting support for exercises, real-world events, and contingencies.
Operate, maintain, and monitor all scheduled Top-5 NIPRNet/SIPRNet VTCs.
Oversee and update all service desk incident and service requests to ensure QoS and minimal downtime.
Handle installation, configuration, operation, and maintenance of COTS software and government-furnished AV/VTC hardware.
Keep track of hardware/software updates and provide recommendations to the Government Service Owner.
Provide onsite, qualified control system design, support, and programming up to TS/SCI.
Coordinate and provide support for conference room setups, including AV/VTC system checks and environmental conditioning.
Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers, and infrastructure maintenance.