VTC Field Service Engineer

JCS Solutions LLC • Fort Belvoir, VA

2d • Onsite

About The Position

JCS Solutions LLC is seeking a highly skilled VTC Field Service Engineer to support the Air Force National Capital Region (AFNCR) IT Services Program. This role provides hands-on engineering, installation, and operational support for mission-critical Audio Visual (AV) and Video Teleconferencing (VTC) systems used by senior leadership across the Pentagon and associated locations. The ideal candidate is a proactive, customer-focused technical expert with strong experience in AV/VTC systems, networking, and field service support in secure environments.

The VTC Field Service Engineer supports the AFNCR IT Services Program, delivering mission-critical audio visual (AV) and video teleconferencing (VTC) capabilities for senior Department of Defense leadership. This role is responsible for the installation, maintenance, troubleshooting, and operational support of enterprise VTC systems across secure and high-visibility environments, including the Pentagon and associated sites. The ideal candidate combines hands-on technical expertise with strong customer service skills, ensuring reliable, secure, and seamless communication systems that directly enable command and control operations. This position requires the ability to operate in a fast-paced, mission-focused environment while supporting both day-to-day operations and high-priority executive communications.

Requirements

• Active DoD TS/SCI clearance
• Security+ CE (DoD 8570 IAT Level II) certification
• Bachelor’s degree in IT, Engineering, or related field (or equivalent experience)
• 5–10+ years of experience supporting AV/VTC systems in enterprise or DoD environments
• VTC platforms (Cisco, Poly, Teams Rooms)
• AV systems (Crestron, AMX, DSPs, control processors)
• IP networking (TCP/IP, switching, routing basics)
• AV installation (rack building, cabling, hardware integration)
• Troubleshooting complex AV/VTC and network issues
• Strong problem-solving and diagnostic ability
• Excellent customer service and communication skills
• Ability to operate in fast-paced, mission-critical environments
• Strong documentation and organizational skills

Nice To Haves

• Experience supporting AFNCR, Pentagon, or other DoD enterprise environments
• Crestron Certified Engineer/Programmer
• AVIXA CTS (or CTS-I / CTS-D)
• Experience with enterprise AV design or multimedia engineering
• Familiarity with ITU standards, AV architecture, and system integration
• Prior experience supporting executive leadership VTC operations
• Proven ability to lead installations or mentor junior technicians

Responsibilities

• Provide on-site Tier 2/3 support for AV/VTC systems including troubleshooting, diagnostics, and repair
• Install, configure, test, and commission AV/VTC equipment (cameras, codecs, displays, microphones, DSPs, control systems)
• Perform rack builds, cable termination, and hardware integration following engineering designs
• Support conference rooms, command centers, and VTC endpoints across AFNCR locations
• Troubleshoot network connectivity and performance issues affecting VTC systems
• Conduct preventative maintenance and system health checks to ensure uptime and reliability
• Support design, integration, and deployment of new AV/VTC capabilities
• Provide on-site customer support and training for end users and executive stakeholders
• Maintain accurate technical documentation, diagrams, and service reports
• Coordinate with vendors, engineers, and IT teams to resolve complex issues
• Support high-visibility meetings and executive-level VTC events
• Participate in on-call rotation and after-hours support as required

Benefits

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery
• Inspire: Be inspired to be your best self and have fun in the process
• Integrity: Do the right thing, the right way, every time!
• Stewardship: The careful and responsible management of something entrusted to our care.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior